Adobe Premiere Pro CC 2018 Dolby Audio Problem

Forum|Forum|8 years ago
November 7, 2017
14 replies
26094 views

The main specs. of my computer are:

Processor: Intel Core i7 950 @ 3.07 Ghz

Installed Memory (Ram): 12 GB.

System Type: Windows 7 Ultimate 64 bit

Graphics Card: Nvidia Geoforce GTX 7 70

Plug-ins Red Giant

I was using PrPro CC 2015.3 with no problem at all. After reinstalling Windows 7, I wanted to try the new Adobe PrPro CC 2018 and here the problems started as I could not open my projects which were created using the PrPro CC 2015.3 and I got an error message: " the selected file could not be linked because its type (video) does not match the original file's type (video and audio)" After doing some research I could find that the reason of this problem was the the newest version of Adobe PrPro does not support the Dolby Audio !!!!!!!!! I couldn't find a correct solution for this. Adobe respected staff, Can anyone help please?

Thanks in advance.

This topic has been closed for replies.

Correct answer excited_Genie16B8

Changes to Dolby Decoding and Encoding Support

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K

klausd56779701

Participant

Hey,

we have the same problem with Dolby-Audiodecoder . . .

Error:

Please help us fast!!

E

excited_Genie16B8Correct answer

Legend

Changes to Dolby Decoding and Encoding Support

A

AshrafAzizAuthor

Known Participant

I consumed a lot of time to research this issue and most probably the reason of the above error is the absence of the Dolby Audio decoder because of my update to PrPro CC 2018

Kona_Bob

Inspiring

That's my impression also.

I have not upgraded to PPro 2018 due to all of the problems noted on this forum, so I have no first hand experience.

However, it seems that PPro 2018 will rely on the operating system to have functioning Dolby decoder rather than providing that codec in as it has done in the past.

Also looks like the problem is more complicated if you are running Win 7 as it also has no Dolby decoder.

A

AshrafAzizAuthor

Known Participant

yairb999 wrote
Is decoding still supposed to work on Windows 7 PCs (for example)?

No. Win 7 does not provide the OS support. So CC 2018 does not provide decoding on Win 7. And, as Vidya says, 2018 does not provide encoding natively or otherwise. You would have to add plugin support - thus the question about the link on the Minnetonka site. An answer we'd all like to see! Surely someone can provide such an option with the Dolby copyright expiration.

Also, if you allow CC 2017 to be uninstalled and use the current installer for 2017 to revert, on Win 7 it no longer has either decoding or encoding abilities. Finding the relevant file from a backup can fix 2017.

I would like to share this with you all. If you check the new features page of the Premiere Pro CC 2018 (October 2017 release) on Adobe's web site and scroll down to select "Supported File Formats" under "support For More Formats" (links 1,2 -Below) you will find that AVCHD is listed as one of the supported formats without any note to indicate that Dolby will not work using PrPro CC 2018 , moreover, if you check the system requirement page of the latest Premiere Pro version you will notice that Windows 7 Service Pack 1 is listed as one of the approved OS. without any notes too mentioning that this specific system will not decode Dolby Audio natively. (link 3 -Below).

New features summary for the October 2017 release of Adobe Premiere Pro CC

Premiere Pro CC supported file formats

Adobe Premiere Pro System Requirements

My point here is that we deserve as Adobe users to get clear information regarding any critical changes which might occur in the applications' updates!!! Those documents I am referring to above are the main references I usually check before accepting to make an update. It might be mentioned elsewhere that Premiere Pro will not support the decoding or encoding of Dolby Audio natively, but unfortunately I relied only on the above info which from the first place should not be contradicted with any other info to prevent confusion.