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wendygDOPB
wendygDOPB
Participant
January 22, 2018
Question

Adobe Premiere Pro CC 2018 has stopped working

  • January 22, 2018
  • 2 replies
  • 4062 views

I have been unable to open Premiere Pro CC 2018 since last Thursday. As the opening screen appears, I receive an error message with a Close Program button. Also, please note that After Effects is also not working (crash report), but Illustrator is working.

After reading through other questions on the forum, I have listed as much information as I can below. I would appreciate any help you can give me.

Error message:

"Adobe Premiere Pro CC 2018 has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

My computer:

HP ZBook Studio G3

Processor:      Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz 2.59 GHz

Installed RAM:     16.0 GB

System type:      64-bit operating system, x64-based processor

OS:      Windows 10 Pro

Version:     1709

Graphics Card:     CUDA Core

Failed Fix Attempts:

Checked for updates to CC apps. All current.

Restarted Computer.

Windows auto updated. Restarted again.

This topic has been closed for replies.

2 replies

wendygDOPB
wendygDOPBAuthor
Participant
January 22, 2018

I have now uninstalled (didn't save preferences), reinstalled, and restarted. Still not working.

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
February 2, 2018

Hi wendygDOPB,

I have now uninstalled (didn't save preferences), reinstalled, and restarted. Still not working.

Any third party audio plug-ins installed? Let us know.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
amjadt8743624
amjadt8743624
Participant
April 3, 2018

Adobe Premiere Pro CC 2018 has stopped working

I have the same problem and I have uninstalled and didn't save preferences and reinstalled and restarted. Still not working!!!

and yes I have third-party audio plug-ins installed !!

please, I need help!

yenaphe
yenaphe
Inspiring
January 22, 2018

Is Premiere crashing while opening a project, or is it crashing while opening altogether ?

Could you try uninstalling both Premiere & After Effects, and in the uninstaller, do not select "save preferences". And reinstall.

Tell us if it made any difference.

Hope this helps,

Seb

    wendygDOPB
    wendygDOPBAuthor
    Participant
    January 22, 2018

    It is crashing while opening the program; I can't get to the point where I can attempt to open a program file.

    I haven't yet tried to uninstall/reinstall. If that's the next logical step, I'll give that a go.

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