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New Participant
June 4, 2014
Answered

Adobe Premiere Pro CC keeps crashing

  • June 4, 2014
  • 41 replies
  • 76413 views

I recently upgraded to adobe Premiere Pro CC from CS5.5 and for a while it was working fine, then all of a sudden a random crash appeared saying "Adobe Premiere Pro CC has stopped working" and no solution is found so forcibly it quits. I have restarted my computer and still the error happens whenever I launch the sequence I am working on. This is extremely furstrating!

I use Premiere Pro CC

I have installed the latest updates

Windows 7

I use Dxtory for my footage and the codec is Dxtory Video Codec at 29.97 and the files are .avi

JDnrQNL.png

    This topic has been closed for replies.
    Correct answer Jim Davis Philly

    Hey Kids,

    I read through all of this as I had been having the same problem. Robert actually almost got the answer but I did change my RAM and update the driver to my GTX780ti as he suggested.

    This is what worked for me. Auto save is the culprit. SHUT IT OFF. I save anyway, and I suspect most of you save continuously like I do, most of the time subconsciously. There is no need for Auto save if you condition yourself to save all the time. When you go to render, auto save wants to crash that party, party's over. Auto save every five minutes does mean crash is coming very soon. This happens especially when you use things like Auto Levels and Shadow highlight to pull up some dim video and you have the temporal smoothing way up, with scene detect and auto save kicks in just as you go to render. DOH! It crashed again. I even saw it go to auto save and I was simply clicking off an effect to get my cuts right before turning the effect back on to render. Auto save just wants to get in the way of production.

    No more crashes since I shut auto save off.

    I got an i7 hexcore, 24 gb ram, win 7, ASUS ROG RADR as my PC boot drive, 2 X 4TB 7200 rpm SATA III RAID0.

    I will be rebuilding my hackintosh with two 750 GB Samsung EVO SSD SATAIII RAID0 as the boot drive and I suspect the same thing will occur with the auto save. Just shut it off and learn to save regularly. I have no idea why I even use auto save since I do save almost all the time. (Am I ruminating?) I was a little paranoid, opting to save right after a render before I figured this out. I was going to clear out the preview files and render again, then I realized, auto save not necessary.

    If Premiere crashes again regularly, the I guess I will be wrong but since I shut off auto save. no crashes.

    Also, FYI. Windows sucks and you better shut off the updates and I terminate a pesky little program that will choke premiere, AE and anything CPU and memory intensive. It's called "Trusted Installer." Do that after you shut off updates. This computer rarely chokes and yep, it was choking big time today. Windows will eventually pop your settings to download and install updates without you wanting to, since they do that and you will have to shut them off again. I can edit on either but Windows has some issues with hiccups on the play head. I shut off all antivirus/antispyware. That hiccup never goes away. I also leave all hard drives on because Dreamweaver crashes all the time if you don't make a custom power profile. I have just under 17TB total. I am now conditioning myself to change power options back to "balanced" when I am done for the day for if I don't, I will shorten the life of my nice hard drives.

    Adobe, this is the second program giving me problems to the point it costs me serious time and brain power. I got brain power to spare but I'd rather be putting in into my work than playing games like this. For now, I am working around your bugs. Everyone else, shut off auto save and learn to save, save, save even in your sleep. I will be dreaming about saving tonight. I would post the crash report but it's almost 5 am and I should have been done a couple hours ago.

    I hope this helps.

    41 replies

    New Participant
    May 23, 2016

    Not sure if this helps

    Win10/64

    Premiere Pro / Adobe Media Encoder CC 2015

    I Uninstalled the Cineform codec, which I had installed from Cineform

    Now I haven't had a crash again *knock on wood*

    Just throwing this in as man I was getting seriously annoyed!

    New Participant
    May 30, 2016

    I take it back

    only way I can export is by disabling CUDA

    This is even with updating to nVidia's 368.22 drivers

    Adobe, this is total crap. My exports are taking much longer which is unacceptable

    New Participant
    August 11, 2016

    Any News on that Problem? I also have an GTX 780 ti with x99 System and nearly every adobe App (Lightroom, PS, AE, Premiere Crashes after some time.

    Tryed to disable AutoSave in Premiere but thats not an permanent solution for me...

    Please help!

    New Participant
    February 3, 2016

    To echo others' concerns here - the unreliability of this application is incredibly frustrating and a serious waste of time. I can't even track how much time I've wasted from both the program just crashing and not functioning, and also crashing and having to re-do lost work. It is shocking to me that Adobe provides so little support for these problems and continues to charge.

    Per advice in this thread, I 1) changed my file name to omit hyphens, 2) changed settings from Performance to Memory and that seemed to help for a while. So after having it crash every ten minutes, it started working okay for awhile. Not, it just crashes occasionally, and I can't identify why. Anyway, just chiming in as another totally fed up user...

    bubbahgump
    New Participant
    February 3, 2016

    The only answer is to find whatever previous old release was stable for you and use it.

    Of course, it makes not sense for any of use to keep paying Adobe a monthly subscription as they keep churning out this garbage that is unusable and is costing us all money--not just in what we pay Adobe, but in lost client dollars.

    Why do we put up with this treatment?

    Edited by: Kevin Monahan

    Reason: Please do not discuss legal issues on the forum. It is against our community guidelines.

    Participating Frequently
    February 2, 2016

    Yes this is getting very old.  We are a professional post house and it is disappointing to have software that is so buggy.  Premiere used to be very stable and dependable, but EVERY update causes new problems.

    We run both Windows and Mac hardware and various graphics cards.  ALL are experiencing problems.  Especially anytime an H264 file is in any project or sequence.  Sometimes the crashes result in a kernal panic and sometimes just a total freeze.

    I know Adobe cannot test all operating systems and hardware combinations, but it is VERY FRUSTRATING to have hardware/software that runs fine for months and then is turned into a finicky problematic solution that requires multiple reboots and restarts.

    This may be fine for the amateur and occasional user but it is totally unacceptable in a professional business environment.

    the_dudes
    Inspiring
    January 29, 2016

    29 January 2016.

    New Premiere Update.

    Project still crashes at opening.

    Tried importing it into fresh project > crash

    Tried disabling auto-save > crash

    Cleaned media cache and disabled CUDA > crashed once, now runs good

    Confused and angry now.


    System used: Win 10 x64, NVIDIA GTX 680

    Footage used: 1920 x 1080 MTS, 48 kHz compressed stereo; from Sony HVR-NX30

    New Participant
    January 29, 2016

    I had the same problem, I updated my video card driver and it seems to be working.. for now..

    System used: Win 10 64-bit, NVIDIA 960M

    January 10, 2016

    Premiere Pro cc 2015 was crashing on me but I determined that The games I was Playing turned off Virtual memory on windows 10 and this was causing the crashes. Funny thing is it didn't cause Premiere cs 6 to crash.

    ignatb16649679
    New Participant
    December 29, 2015

    Hi everyone,

    I had the same issue with my premiere pro ( it was crashing, freezing ). One day I updated all my third party plugins ( MAGIC BULLET, SAPPHIRE ... ) > No more problems ! 

    New Participant
    December 29, 2015

    Premiere (not very) Pro CC is constantly crashing for me too now, and reading bcak through these posts it's clearly been going on for some time now and Adobe haven't fixed these issues?...why? They charge a small fortune with they're monthly subscription and it doesn't even work??

    - Not a happy customer

    Bruce Bullis
    Community Manager
    Community Manager
    December 29, 2015

    It sounds like you can reliably reproduce crash behavior.

    Have you provided (or could you provide) a step-by-step description of what you do, to produce the crash(es)?

    KWUEST Pictures
    New Participant
    December 19, 2015

    This is also happening to me, we pay a monthly subscription to Adobe and fundamental productivity issues like this should be P1 highest priority.

    Having to save every change, insulting your screen every crash is not a great user experience.

    crisd5431842
    New Participant
    October 31, 2015

    Let me contribute.

    Same thing here, thing crash all the time, no matter what you do. I tried the tips (disable auto save, etc). Didn't work. What worked was to downgrade till Premirere Amateur, sorry, Pro CC 2013. No crash, smooth editing. I am very pissed because I am paying to use an app from 2013.

    Adobe, we don't need new features, we need to deliver our work to our clients. Please skip Premier Pro 2016 by a huge fix. Then I'll gladly pay.

    Hope this information helps the friends who are in trouble.

    System

    Windows 10 64

    16 GB Ram

    GTX 970

    Sandisk SSD for system

    Motherboard Gigabyte H97M

    New Participant
    September 17, 2015

    Thank you, you've saved my computer from having a hole punched through it, you are a saint!