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Adobe Premiere Pro CC keeps crashing

Forum|Forum|11 years ago
June 4, 2014
41 replies
76465 views

I recently upgraded to adobe Premiere Pro CC from CS5.5 and for a while it was working fine, then all of a sudden a random crash appeared saying "Adobe Premiere Pro CC has stopped working" and no solution is found so forcibly it quits. I have restarted my computer and still the error happens whenever I launch the sequence I am working on. This is extremely furstrating!

I use Premiere Pro CC

I have installed the latest updates

Windows 7

I use Dxtory for my footage and the codec is Dxtory Video Codec at 29.97 and the files are .avi

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Correct answer Jim Davis Philly

Hey Kids,

I read through all of this as I had been having the same problem. Robert actually almost got the answer but I did change my RAM and update the driver to my GTX780ti as he suggested.

This is what worked for me. Auto save is the culprit. SHUT IT OFF. I save anyway, and I suspect most of you save continuously like I do, most of the time subconsciously. There is no need for Auto save if you condition yourself to save all the time. When you go to render, auto save wants to crash that party, party's over. Auto save every five minutes does mean crash is coming very soon. This happens especially when you use things like Auto Levels and Shadow highlight to pull up some dim video and you have the temporal smoothing way up, with scene detect and auto save kicks in just as you go to render. DOH! It crashed again. I even saw it go to auto save and I was simply clicking off an effect to get my cuts right before turning the effect back on to render. Auto save just wants to get in the way of production.

No more crashes since I shut auto save off.

I got an i7 hexcore, 24 gb ram, win 7, ASUS ROG RADR as my PC boot drive, 2 X 4TB 7200 rpm SATA III RAID0.

I will be rebuilding my hackintosh with two 750 GB Samsung EVO SSD SATAIII RAID0 as the boot drive and I suspect the same thing will occur with the auto save. Just shut it off and learn to save regularly. I have no idea why I even use auto save since I do save almost all the time. (Am I ruminating?) I was a little paranoid, opting to save right after a render before I figured this out. I was going to clear out the preview files and render again, then I realized, auto save not necessary.

If Premiere crashes again regularly, the I guess I will be wrong but since I shut off auto save. no crashes.

Also, FYI. Windows sucks and you better shut off the updates and I terminate a pesky little program that will choke premiere, AE and anything CPU and memory intensive. It's called "Trusted Installer." Do that after you shut off updates. This computer rarely chokes and yep, it was choking big time today. Windows will eventually pop your settings to download and install updates without you wanting to, since they do that and you will have to shut them off again. I can edit on either but Windows has some issues with hiccups on the play head. I shut off all antivirus/antispyware. That hiccup never goes away. I also leave all hard drives on because Dreamweaver crashes all the time if you don't make a custom power profile. I have just under 17TB total. I am now conditioning myself to change power options back to "balanced" when I am done for the day for if I don't, I will shorten the life of my nice hard drives.

Adobe, this is the second program giving me problems to the point it costs me serious time and brain power. I got brain power to spare but I'd rather be putting in into my work than playing games like this. For now, I am working around your bugs. Everyone else, shut off auto save and learn to save, save, save even in your sleep. I will be dreaming about saving tonight. I would post the crash report but it's almost 5 am and I should have been done a couple hours ago.

I hope this helps.

Show previous replies

J

JJ Millen

Participant

Nope, the problems are now back again, even with the suggestions Robert gave in the previous post. It's becoming VERY annoying now, especially since I'm on a deadline.

I notice that it happens after using the razor on a multicam audio clip and then cutting the video multicam clip above it, or vice versa. Not every time though, very randomly, making Premiere Pro an insecure and anxious program to work with.

My specs:

OS X Yosemite 10.10.1

MacBook Pro (Retina, Mid 2012)

2,3 GHz Intel Core i7

16 GB 1600 MHz DDR3

NVIDIA GeForce GT 650M 1024 MB

Bruce Bullis

Legend

A barrage of questions, for anyone still seeing such behavior in the current version of PPro (8.2.0):

What footage format(s) are you using, when you see sluggishness? Can you also reproduce sluggish behavior, with an empty project [and nothing open in the Source monitor]?

Is your footage all local? Are all your display drivers current?

Run Disk Utility: any permissions problems? If it found/fixed some, any change in the sluggishness?

And, for those of you suffering 'seemingly unprovoked crashes every N minutes, where N is an annoyingly low number'...

If you turn off auto-saving of the project (Premiere Pro menu --> Preferences --> Auto Save), does stability seem to improve?

Robert, I think I was 'that engineering guy'; thanks for your reminder to 'keep the feedback action-able'. We're trying.

JJ1997

Participant

So after running Premiere for a few weeks now after reading and posting here, this is what I've concluded thus far. Adobe PP CC 2014 is much more stable after the last update but continues to crash about once an hour, this sucks but I can get a ton done in an hour. I really feel this is a graphics card issue. My machine has been destroyed from these updates (NIVIDIA) and this picture will show you. So DO NOT UPDATE outside of using system prefs (Mac Only) and using the built in updater, I think this is where my problem got worse. Im sending my crash reports in and assume they will get this dialed in shortly. Somehow the CUDA, the Graphics card and premiere are not playing well together. Im taking my machine in to Apple this weekend to have the card replaced. What Ive done so Far is;

Ran hardware check (Apple "D" I believe)

Ran in safe mode (Hold Shift down at boot)

Repaired disk Permissions

Reinstalled Premiere

Reinstalled OS

Manually deleted and reinstalled Graphics Drivers Using Sys Prefs

Changed how premiere uses GPU

So Still crashes and by crashes I mean it basically will Lock up on any given action normally when I'm pushing the GPU. I need to force quit and restart.

Just manually save often.

JJ1997

Participant

Well I've read these threads for the last few hours in between restarting PP. I was having the same issues as everyone here but I did what everyone said including some things from other threads Premiere Pro CC 2014 freezes frequently and crashes

and I have fixed the crashing, Heres what I did that seems to have worked.

Installed the CUDA drivers From Here CUDA Drivers for MAC Archive | NVIDIA

Changed my Preferences to Optimize rendering for memory Instead of performance

Changed my RAM reserved for other applications to 3gb

Deleted all my preview files

and lastly and this one for some reason seems to be a BIG ONE, It seems to me that most people were having the issue at about 20 min. It also seems to me most people have their auto save set to every 20 min. I have mine set to 5 and mine was crashing every 5 min

I read on a thread that if your project name had any unusual dashes or symbols in it that maybe that could cause something weird so I renamed my project without any dashes or underscores and did the same for the AE files associated with the project, I also made a clean path to the project file, Such as moved the project folder to the top directory.

I've been crash free for 1 hours, the program seems to be running okay and by okay I mean I think it could run better if I set the Optimize for memory back to performance but whatever, Im editing again.

I really hope this helps someone or everyone. Man I know the pain you guys are going through. Thankfully I haven't started my next big project and was doing a re-cut for a client who's very patient.

Also want to mention for Adobe personal responding here, I really appreciate you guys and I know we (editors) can come off a little douchie sometimes, I assure you its from frustration,

And lastly, I must say that the Adobe engineer guy said something very important that I hope everyone read, Its understandable that your frustrated but complaining about how "this version sucks" and Adobe "has dropped the ball" really doesn't help get the problem fixed. They need information and a ton of it. I can only imagine how many possible equations could cause such crashes. Lets help them help us.

Thanks,

Robert

Im working on a;

iMac (27-inch, Late 2012)

3.4 GHz Intel Core i7

32 GB 1600 MHz DDR3

NVIDIA GeForce GTX 680MX 2048 MB

Yosemite 10.10.1

J

JJ Millen

Participant

So far you seem to be a lifesaver Rob! Tried all the things you posted. It's been about 45 minutes and still no crash of freeze, or any of the other countless errors and glitches I was having with Premiere CC.

Lets hope it stays this way!

M

mw8950

Participant

Same issue here, it has been happening for a while. At first I thought it was my computer, now I know it is not.

There are jobs, money, deadlines and reputations on the line here can someone please help all of us to get this problem fixed asap.

Thanks,

Mike

bstutts

Participant

Getting the same issue - Premiere Pro CC keeps crashing even if I don't do any thing. Is occurring approximately every 15 to 20 minutes?

K

KBamonte

Participant

I was getting this same error/crash - it started right after I did the most recent update about 3 days ago

since then I can export to media and it randomly crashes while using the program

(windows 7, 8gb, laptop, i7, 2.00ghz, premiere pro cc 2014.2 8.2.0 Build (65))

well I'm not sure if this is a fix or not but it worked for me been up and running all day today with no crashes and have exported to media on several decent sized projects

so after some reading I went to
preferences>memory and changed it from performance to memory
and then also changed my "ram reserved for other applications" to it's lowest setting (mine was 1.5gb) which opened up .5 gb of memory for premiere pro (now 6.5gb)

again been working all day when it was crashes quite frequently (after the last update)

hope this helps someone!

kevin

C

crizzyb00

Participant

Adobe are you listening? This version is awful. It's like swimming through mud trying to get anything done.

Mark J Wilson

Participant

Same problems still occurring with me, I have tried everything there is but i still get repeated crashes on 2015.0 when trying to export, add text, move things around, pretty much anything will result in a crash. It's a bit frustrating knowing that I am paying for this software and it just wont work with whatever i try. I wish i could switch programs but just do not have the time or money to do so.

I'm working on Windows 10 on Adobe Premiere Pro CC 2015.0, any help would be greatly appreciated.

Z

Zulgyan

Participant

I have also the same problem ever since I updated to 2014.2. I have done everything the troubleshooting guide from adobe says, with no results. I have called costumer support, and still no results. I CAN'T WORK AND MY CLIENTS ARE FURIOUS.

Please ABOBE DO SOMETHING!

J

jzwadlo10216217

Participant

Can we add a +1 to this, CC Media encoder the same, an absolute JOKE

T

tarahj

Participant

I'm having the same issue, has anyone found a solution?

B

Boru

Participating Frequently

Well that was a mistake. I upgraded in Dec to CC and have had nothing but bad luck with PP CC. I am now on a new 12 Core Mac Pro and Promise Raid and OS 10.9.3 and I can't get but 5 min work done and then it crashes and locks up my machine and I have to hard reboot. This software is riddled with bugs and has caused me so much lost income. It should be put back to CS6 until they get it working or I should just go back to FPC. But sadly I am in the middle of editing two shows that have gone over deadline due to poorly built software.

I have tried help, phone call, emails, and get nothing but we are working on it. That does not go well with my clients which I have lost one due to this problem.

Adobe staff get your S*** in gear and get this fixed!