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Participant
June 4, 2014
Answered

Adobe Premiere Pro CC keeps crashing

  • June 4, 2014
  • 41 replies
  • 76465 views

I recently upgraded to adobe Premiere Pro CC from CS5.5 and for a while it was working fine, then all of a sudden a random crash appeared saying "Adobe Premiere Pro CC has stopped working" and no solution is found so forcibly it quits. I have restarted my computer and still the error happens whenever I launch the sequence I am working on. This is extremely furstrating!

I use Premiere Pro CC

I have installed the latest updates

Windows 7

I use Dxtory for my footage and the codec is Dxtory Video Codec at 29.97 and the files are .avi

JDnrQNL.png

    This topic has been closed for replies.
    Correct answer Jim Davis Philly

    Hey Kids,

    I read through all of this as I had been having the same problem. Robert actually almost got the answer but I did change my RAM and update the driver to my GTX780ti as he suggested.

    This is what worked for me. Auto save is the culprit. SHUT IT OFF. I save anyway, and I suspect most of you save continuously like I do, most of the time subconsciously. There is no need for Auto save if you condition yourself to save all the time. When you go to render, auto save wants to crash that party, party's over. Auto save every five minutes does mean crash is coming very soon. This happens especially when you use things like Auto Levels and Shadow highlight to pull up some dim video and you have the temporal smoothing way up, with scene detect and auto save kicks in just as you go to render. DOH! It crashed again. I even saw it go to auto save and I was simply clicking off an effect to get my cuts right before turning the effect back on to render. Auto save just wants to get in the way of production.

    No more crashes since I shut auto save off.

    I got an i7 hexcore, 24 gb ram, win 7, ASUS ROG RADR as my PC boot drive, 2 X 4TB 7200 rpm SATA III RAID0.

    I will be rebuilding my hackintosh with two 750 GB Samsung EVO SSD SATAIII RAID0 as the boot drive and I suspect the same thing will occur with the auto save. Just shut it off and learn to save regularly. I have no idea why I even use auto save since I do save almost all the time. (Am I ruminating?) I was a little paranoid, opting to save right after a render before I figured this out. I was going to clear out the preview files and render again, then I realized, auto save not necessary.

    If Premiere crashes again regularly, the I guess I will be wrong but since I shut off auto save. no crashes.

    Also, FYI. Windows sucks and you better shut off the updates and I terminate a pesky little program that will choke premiere, AE and anything CPU and memory intensive. It's called "Trusted Installer." Do that after you shut off updates. This computer rarely chokes and yep, it was choking big time today. Windows will eventually pop your settings to download and install updates without you wanting to, since they do that and you will have to shut them off again. I can edit on either but Windows has some issues with hiccups on the play head. I shut off all antivirus/antispyware. That hiccup never goes away. I also leave all hard drives on because Dreamweaver crashes all the time if you don't make a custom power profile. I have just under 17TB total. I am now conditioning myself to change power options back to "balanced" when I am done for the day for if I don't, I will shorten the life of my nice hard drives.

    Adobe, this is the second program giving me problems to the point it costs me serious time and brain power. I got brain power to spare but I'd rather be putting in into my work than playing games like this. For now, I am working around your bugs. Everyone else, shut off auto save and learn to save, save, save even in your sleep. I will be dreaming about saving tonight. I would post the crash report but it's almost 5 am and I should have been done a couple hours ago.

    I hope this helps.

    41 replies

    Participant
    September 5, 2015

    ‌I'd also like to add my frustration. Got 5 different Macs in the office and the random crashes an dropped frames are happening on every single one of them. Nvidia, AMD, 2012 iMac, 2014 5k iMac, Late 2013 Mac Pro.... Crash. Crash. Crash.

    The only thing more frustrating than these crashes is Adobe support spinning you in circles. I have also given up contacting them about this issues because I don't have time to fill bug reports and try to pinpoint this problem. Every time premiere crashes I do send them the report, though. They must have hundreds from me by now.

    I'm sorry to say this, Adobe but it is not our job to get Premiere running without crashes and playback issues. That is your job. Obviously, something is going on or you wouldnt have all these professionals up in arms posting to your forums.

    Please focus on stability and performance with the next Premierd updates. No more new features. Just make Premiere a rock solid program again.

    Participating Frequently
    September 5, 2015

    Agree with all of your comments Philipp.  I just upgraded my PP CC to 2015 from 2014, what a mistake.  Every time I do a change there are more bugs.  Crash, crash, crash for the software.  And Adobe this it is us? 

    Now the screens flash white bands and before and after software crashes. 

    I could not be more unimpressed with how this support for Adobe works.  You can not upgrade, or change hardware with out crashes becoming a normal part of your day.

    Known Participant
    September 6, 2015

    ‌The only way around all these problems, whilst maintaining your relationship with Adobe (however you define that) is to step back to a much more stable version of Premiere Pro. My friend still uses PP CS6 and has maintained his sanity by doing so.  For me it probably means going back to Premiere Pro CC (2012/3?) which I still have on my machine.

    GraceAndCorbett
    Inspiring
    August 26, 2015

    Anyone having the skipping and freezing problem when exporting to HD 1920 X1080?  PLEASE ANYONE TAKE A LOOK AT MY POST.  I'M GOING ON 3 WEEKS OF BS WITH PREMIERE PRO CC2014.  HELP PLEASE. Working off a Mac Mini OSX 10.8.5

    HD 1080 Export completes, but freezes at different sections. 720 exported fine

    Participant
    September 1, 2015

    I have run into the same crash issue after installing PP CC 2015 version 9.0.1.

    It didn't crash on the simple project but crashed on the projects with multi-camera.

    It is really frustrated and I am thinking about reverting back to the older version.

    I am regretting about this upgrade, shouldn't waste my time like this, I hope to read this blog before doing the upgrade.

    Participant
    August 26, 2015

    Is there a fix for this yet?  Crashes right after it loads and tries to open the GUI interface.  This is so frustrating.  Nothing fixes the problem.  I've updated all my drivers, ran in compatibility mode as admin. Uninstalled and reinstalled. Adobe where are you with this fix. 

    Running Win 7 64 with 8 GB ram i7-5500U Intel graphic 5500 and Radeon R7 both with latest firmware

    Fancy_protector0D45
    Participant
    August 21, 2015

    Same issue here, 10 to 15 crashes per day, working with ProRes 422 footage ,1920x1080, 24p. I just wish Adobe would test their software better, before making their products public. They could bring it to market sooner under the banner of a beta, but not present it as a full-fledged update, while it obviously is not ready for prime time. I seriously doubt any professional out there is using Premiere Pro CC 2015, that has had major issues using it on projects. If Adobe's answer is that you shouldn't use new released software on paid projects, my reply would be not to bring to market, yet. Test it on actual projects in a lab on at least 10 variations of Macs and PC's running the last 2 major OS's and work off of local storage media and external drives and Raid systems, load each with the top-ten plugins used in Premiere Pro and AE and go through several types of projects. Maybe, they have done this, but then they would have come across these crashes and other issues, meaning that Adobe knowingly and willingly brought faulty software to market. I think it is time for a change in the way software companies paddle their products. Please stop using users as beta-testers.

    Known Participant
    August 21, 2015

    Can´t open the project anymore. Working since month on a 90 minute documentary.

    Adobe, are you there?

    Hollie B
    Participant
    August 21, 2015

    Yes, this is super frustrating! I've had to back up 2 deadlines because of constant crashes and I've been through all of the "possible" fixes I can find in these forums & applecare... and still my macbook pro crashed yet again.

    Malabath
    Participant
    August 11, 2015

    Same problem here! My crashes seem to have started either after the Windows 10 upgrade, or the latest patch to CC 2015 in the last week of July. I'm now editing in CS6 which I still have installed, but my rendering is broken there, so I have to open the project in CC 2015 then render from there hoping that the export can complete without a system crash.

    Malabath
    Participant
    August 15, 2015

    Update: Turning off CUDA seems to have somewhat stabilized PP CC 2015 for be. But of course that means I'm now working without CUDA...

    Participant
    August 15, 2015

    Since I work in the same field I reached out to Erin Brockovich for assistance with building a foundation for a class action lawsuit.  Today, I am sitting down to release a writing piece in LA seeking out members of the national television industry who have experienced financial loss, and I am encouraging every person who is having issues to file a complaint with the California Attorney Generals office.  I am losing money right now because Adobe put out a release that was not ready for public consumption. This was an unlawful release and Adobe shareholders will be held accountable. 

    Participant
    July 29, 2015

    Same issues here... in the middle of a huge deadline!!! After seeing a update on CC yesterday I was elated... installed the PP ME and AE updates... now I can't even render my files out without PP crashing or ME crashing... WTF!!!?

    Pay a lot of money and expect stuff to work... please tell me someone has a solution.

    OSX Yosemite

    iMac (27-inch, Late 2013)

    24 GB 1600 MHz DDR3

    NVIDIA GeForce GTX 775M 2048 MB

    Participating Frequently
    July 20, 2015

    Premiere was working great until I updated to the new 2015 version. Now, it crashes when I try to export files.

    I am in the middle of a big DVD editing project. I fear that I have wasted THREE WEEKS of editing time.

    Is there a way to go back to the online 2014 version? I have stopped Auto Save and made some other changes.

    I run a PC i7

    Windows 8.1

    32 gigs RAM

    500 gig SS drive

    1 TB hard drive

    This is sucking up valuable time.

    ignatb16649679
    Participant
    July 16, 2015

    Same issue here   Mac Pro late 2013  64 gb ram D700 . This is a nightmare !!! CC 2015 freezes and crashes randomly .

    LindyHop1943
    Known Participant
    July 16, 2015

    Same problem here! For the past months I had major issues. The graphics kernel driver crashed randomly during render (Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!). I tried everything and suddendly it worked. I needed to re-render some clips. Instead of kernel driver crashes I receive Premiere crashes now.

    Participant
    July 14, 2015

    ‌I have tried turning off Auto Save. I have all updated drivers. I have cleaned the cache. Nothing works.

    Premiere Pro 2015 continually crashes as well as having "Invalid Menu Operation" popping up out of nowhere for almost anything. It pops up sometimes when I just click the "Window" link at the top of the program, sometimes when I change from Edit to Color workspaces, sometimes when I change the curser to another tool... Etc.

    Premiere just now crashed when I clicked the start menu for windows. It seems to have no rhyme or reason for the crashing. It crashed when I deleted an audio file, it crashed when I pushed play, it crashed when I moved a video file on the timeline... Etc.

    Crashing started for me when CC 2014 updated to 8.2. I had to roll back to 8.1 to avoid crashes. Now 2015 has the exact same problem.

    WIndows 7 64bit

    GTX 680 FTW with 4GB Graphics Ram

    64GB RAM

    i7 3930k 3.2 Ghz

    5 Separate Hard drive configurations:

    SSD for operating system

    Raid 0 for cache

    Raid 0 for render

    Fast non raid for project files

    Non raid for media storage.

    Known Participant
    July 15, 2015

    Dwight, this is my experience too...

    Reading people's experiences here just seems to indicate the randomness of this problem, but I'm now at my wits end.

    I've updated to PP 2015 and it's the same old problem.

    I start a project, all seems fine as I go ahead and start sorting out my interviews, selecting clips and building my edit.

    Then as soon as yellow rendering bars start appearing I get a sense of foreboding.

    As soon as I add layers of video and audio, PP 2014 and now 2015 on my "state of the art" MacPro, starts to stall, freeze, and generally complain.

    (At least compared to 2014, the 2015 update hasn't yet crashed but I'm not holding my breath.)

    I now hear that a friend with his custom built super fast Windows machine with PP 2015 is experiencing the same issues.

    I'm fed up with jumping through hoops, submitting bug reports and feeling like I'm acting as an Adobe beta tester - I think others feel the same, may be you too?

    My business faces a real risk of collapse because of this issue: PP is causing me sleepless nights and I'm scared every time I start working on another client's video.

    PP IS NOW SO UNSTABLE IT CANNOT BE RELIED UPON AS A PROFESSIONAL PIECE OF SOFTWARE.

    This has been going on now for 18 months. I pay £50 a month for this crap and I don't think I can put up with it any more.

    Thank God Adobe doesn't design software for airliners.

    IS ANYONE AT ADOBE LISTENING?


    James

    Participating Frequently
    July 10, 2015

    I am having the same issue on CC 2015 at work on a late 2013 iMac. Premiere crashes about every 10 minutes and sometimes much sooner. Super frustrating. I have trashed the preferences, disabled autosave, reinstalled premiere, and tried the project on another machine. Still nothing.

    Participant
    July 10, 2015

    Thinking it is time to go to Avid as we get no real answers from Adobe.

    Time is money, frustration is beyond endurance!!

    On Fri, Jul 10, 2015 at 12:26 PM, justinhemsley <forums_noreply@adobe.com>