Skip to main content
M
multitalented_Odyssey154A
Participant
August 7, 2017
Answered

Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again.

  • August 7, 2017
  • 15 replies
  • 59351 views

I can't open premiere pro cc2017 on my Mac Pro these days. Every time It says: "Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again." Is there any way to solve this problem? My Mac Pro has latest system which is macOS Sierra 10.12.6.

Thank you.

    This topic has been closed for replies.
    Correct answer nicok11966975

    I found the solution and I thought I posted it here but it looks that I didn't, my bad.

    I can't find the link again but all I had to do was go to

    Users ---> My Profile----->Library -----> Application Support --- then changed the name of the folder ADOBE to OldAdobe

    then

    Users ----> My Profile---->  Library ----> Preferences --- did as above

    then

    Users ----> My Profile -----> Documents -----> as above

    Then restarted Premiere and it was working. I hope this helps.

    Peace

    Nico

    15 replies

    U
    Utsab
    Participating Frequently
    January 29, 2020

    This solution worked for Adobe Premiere Pro CC 2020 by nicok11966975

     

    Update - It's a temp solution does not work. It gives the warning again

    J
    jcbeckman
    Participating Frequently
    January 29, 2020

    As I already mentioned, that didn;'t work for me.

      paule77934122
      paule77934122
      Known Participant
      December 9, 2019

      For my a downgrade to 13.3 worked.

        J
        jcbeckman
        Participating Frequently
        December 27, 2019

        I have this problem as well, fresh install on a 2019 Mac Pro. Tried all the torubleshooting steps (folder rename, permissions, hooking monitor up via HDMI) - nothing has worked. Previous version of Premier Pro will run.

          chockolate
          chockolate
          Participating Frequently
          December 28, 2019

          Hi @jbeckham and @paule77934122, am having the same issues with Macbook Pro 16" (2019) and a reformatted Macbook Pro 15" (2018), both with fresh install of Adobe CC 2020 on a clean install of macOS Catalina 10.15.2.

          Have posted my trouble-shooting process with numerous tries of reformatting over the last few days here:
          https://community.adobe.com/t5/premiere-pro/premier-pro-2020-after-effects-media-encoder-audition-issues-with-macos-catalina/td-p/10823494

          The issue is not just with Premier Pro 2020, but also with After Effects 2020, Media Encoder 2020, Audition 2020 (and possibly Prelude 2020).

          Pretty sure it's not a hardware drive compatability issue like wha the customer service officer shared with me. More of an issue with the way Premier Pro 2020 and the accompany apps work on Catalina 10.15.2. Hope someone from Adobe will come to address this.

            sebastianb98931150
            sebastianb98931150
            Participant
            April 9, 2019

            i have  the same Problem.

            I have 2 Graphic Cards.

            - AMD Radeon R9270x

            and a

            Intel HD Graphics 4000 onboard.

            As soon as i disable the Intel Card in the device manager it works. But that is no solution for me since i have also an monitor attached to this.

            But this fixed my problem temporary.

            - disable Intel

            - start premiere

            - enable Intel

            - Works on all monitors...

            paule77934122
            paule77934122
            Known Participant
            December 9, 2019

            Hello, for me it also didnt work. I have made a clean install with MacOS Catalina and the Premiere 2020 Verion.

            Now I pay for a program I can not use. Why I allway do the same mistake an support them with my money?

            Time to rethink everything. Never had problems like this in FCPX.

            Paul

              N
              ninjabare
              Participant
              March 30, 2019

              I installed version 13.0.1, witch is okay for me becase I didn't  have any projects in 13.0.2.

              It sucks that this is happening to so many people.

              J
              Johnny_Mifcom
              Participant
              December 24, 2018

              Hi guys,

              This solution is only for Windows.

              If you have only one Graphics card (for example a GTX 1070) shown in Device Manager, maybe you will need uninstall the Intel Graphic card driver which was installed from windows and its not visible in Device Manager. How? The best way is to use DDU uninstaller: Display Driver Uninstaller Download version 18.0.0.6 . After installing the program you need to choose the device type and then the driver(in our case is GPU and then Intel). After uninstalling do a restart and then open Premier Pro.

              In my case it worked unlike all the other solutions that i tried from web.

              Please let me know if it worked for you guys also.

              Johnny from Mifcom

                fabrijeux
                fabrijeux
                Participant
                January 7, 2019

                Thanks mate! Was struggling for hours until I found your solution (the only one that worked, tried almost anything).

                Fun is, I disabled the Intel Graphics card from BIOS, as a very first measure... then 2 hours later and with all the common resolutions done to try to solve this problem I stumbled across your post!

                That was the missing link and thanks to DDU I could remove the Intel Drivers and now Premiere starts (on Windows) again.

                Isn't anything Adobe can do to avoid this?

                  em94260826
                  em94260826
                  Participant
                  October 17, 2018

                  Tried the library permissions reset and that didn't work. Logged out of Red Giant Link application and that worked.

                  C
                  Chris.Kez
                  Participant
                  January 5, 2020

                  Uninstalling Red Giant plug-ins also worked for me:

                  https://support.redgiant.com/hc/en-us/articles/212508807-How-do-I-uninstall-my-products-

                  oliviag314124
                  oliviag314124
                  Participant
                  May 20, 2018

                  Hi i have the same problem and have been looking everywhere online to find the answer. I can't even find my library and I'm pretty sure my computer doesn't have one. I've tried everything but to no avail. I have a MacBook Air with the latest High Sierra update and I just wanna figure this out! HElllllpppP meeeee

                  N
                  Nader Abo Zayed
                  Participating Frequently
                  May 17, 2018

                  i have same problem, still didnt work for me !!!

                  mariannan64201419
                  mariannan64201419
                  Participant
                  December 14, 2017

                  Hi,

                  I am also having the same problem trying to open Premiere Pro in my new MacBook Pro with a Radeon pro 650 and MacOSSierra 10.12.6. HEEEEELLLLLLLLPPPPPPPPPPP PLEASE????

                  Thank you.

                  nicok11966975
                  nicok11966975Correct answer
                  Participating Frequently
                  December 14, 2017

                  I found the solution and I thought I posted it here but it looks that I didn't, my bad.

                  I can't find the link again but all I had to do was go to

                  Users ---> My Profile----->Library -----> Application Support --- then changed the name of the folder ADOBE to OldAdobe

                  then

                  Users ----> My Profile---->  Library ----> Preferences --- did as above

                  then

                  Users ----> My Profile -----> Documents -----> as above

                  Then restarted Premiere and it was working. I hope this helps.

                  Peace

                  Nico

                    Kevin-Monahan
                    Community Manager
                    Kevin-MonahanCommunity Manager
                    Community Manager
                    December 14, 2017

                    Nico,

                    This indicates an Adobe folder permissions issue. Sorry that happened.

                    Kevin

                    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
                    M
                    mCrow-KXG9rL
                    Participant
                    December 7, 2017

                    I am having this exact issue as well. I was running El Capitan and getting this notification. I called Adobe and they told me to update my computer & graphics card drivers (I have intel iris 6100.) All updated, launched Premiere Pro, and, same notification that it cannot run. I'm stumped, and more than a little annoyed that this has taken up my workday.

                    Show more replies
                    Terms & ConditionsAccessibility statement
                    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices