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Saif30649108rdhg
Participant
August 16, 2024
Question

Adobe Premiere Pro Crashing and Unable to Perform Basic Functions

  • August 16, 2024
  • 3 replies
  • 1086 views

Dear Adobe Support Team,

I am encountering multiple issues with Adobe Premiere Pro, which is severely affecting my workflow. Here are the details:

  1. Application Crashes: The application crashes as soon as I open it. I can only manage to open it once, but it does not function as expected.
  2. Playback Issues: I am unable to play videos within the timeline. The playback simply doesn’t work.
  3. Rendering & Exporting Problems: Rendering and exporting are also not functioning. The software doesn’t allow me to complete these tasks.
  4. Error Messages: I received the following error messages (screenshot attached):
    • "A generic mpg123 error."
    • "An unspecified error occurred while performing a conform action on the following file: C:\Users\PRANJALI\AppData\Roaming\Adobe\Common\Media Cache Files\Ramadan Main.mp3 44100.cfa."
    This topic has been closed for replies.

    3 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    August 29, 2024

    Hi @Saif30649108rdhg,

    I'll move your thread to the "Discussions" board while we await your response. Sorry for the hassle.

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Bruce Bullis
    Community Manager
    Bruce BullisCommunity Manager
    Community Manager
    August 16, 2024

    One at a time: 

    1. Copy your preferences somewhere safe, and launch PPro while holding Alt/Cmd, and try "Reset app preferences"; any change in launch behavior? Also, what do you mean by "does not function as expected"?

    2. Are you saying that 100% of all sequence playback fails? Or is the failure specific to a given sequence and/or media?

    3. Could you provide more specifics, about how PPro does not allow you to complete those tasks? What steps do you follow, to reliably encounter this problem?

    4. That's an MPEG audio decoding error. Also, .cfa files are conformed audio; those together suggest that you're using a problematic MPEG (probably .mp3) audio file. 



      C
      Community Expert
      Carlos ZiadeCommunity Expert
      Community Expert
      August 16, 2024

      Try these:

      1. Reset Premiere Pro preferences

      2. Clean Media Cache

      3. Preferences => Audio Hardware => Default Input => No Input (this is still an unfixed known issue)

      4. Delete render files from sequence

      5. Sequence Settings => Video Previews => Preview File Format => QuickTime

      If you are working on an external drive, try to edit locally and check if some of the issues persist.

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