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susand2067970
Participant
October 23, 2018
Question

Adobe Premiere Pro Crashing When Opening a Clip

  • October 23, 2018
  • 1 reply
  • 575 views

I recently installed Adobe Premiere Pro CC 2018 on a new laptop. Premiere Pro (same version) was working fine on my old laptop, which had much lower specs (4 GB RAM, Intel Core i5), but once I open a Premiere Pro project on my new laptop and select a clip to play, Premiere Pro crashes and gives me the 'Adobe Premiere Pro has Crashed' Crash Report. I'm running Windows 10, which I was also running on my old laptop. My new laptop is 64-bit, has 8 GB RAM, Intel Core i7-8550U and Radeon Graphics. Does anyone know why Premiere Pro keeps crashing when I try to open a clip?

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1 reply

Averdahl
Community Expert
AverdahlCommunity Expert
Community Expert
October 23, 2018

- What kind of clip are you trying to open?

- Where does it come from, camera, screen recording, etc?

S
susand2067970Author
Participant
October 25, 2018

Hi, sorry for the late reply. So the clips that I'm trying to open are from Windows movie maker and the Film and TV setting from windows 10. One clip is an episode from a Web Series I shot a while back and the other is a video from a camera recording.

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.
Legend
October 31, 2018

SusanD,

Still facing this issue? Let us know.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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