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Ruben0918
Participant
June 1, 2013
Answered

Adobe Premiere Pro CS6 Video Playback Problem/Bug

  • June 1, 2013
  • 14 replies
  • 125524 views

I have been editing a video for the past few weeks, but recently, after I have been editing for a few minutes, all of a sudden my video won't play in the playback window. When I hit the play button (or the space bar) it does nothing - just sits there. All of the clips are rendered (with the green bar), but I cant see my changes because it doesn't play. I am even able to move the cursor along the timeline and it will show the video in the playback window, but it won't play back in real time. Like I said I have been using Premiere Pro CS6 for a while and havent had this problem until now. Also, when I drag a clip into the preview window, it doesn't play either (but I am able to move the cursor along the timeline). I have to shut down Premiere and open it up again, then it works for a few minutes again, and then the same problem occurs. Please help! The specs for my lap top are as follows: Macbook Pro Retina Display, 2.6 GHZ i7, 16GB RAM, 500GB SSD

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    azuniversestudios
    Participant
    February 28, 2014

    I have been struggling with this exact same issue since I bought CS6 almost 2 summers ago. I was looking forward to using Premiere as my primary editor, but that's not possible because of this problem. When I change my audio output between built in output and system default, sometimes I get lucky and video will playback for a little bit. Otherwise, nothing plays. After much research, I believe that this issue has something to do with Audio and specifically the Audio Midi Setup.

    Summary of issue:

    When skimming through video with play head, no audio plays and the audio monitoring bars show nothing. When pressing the play triangle or space bar, it changes to a square and dies not playback. I've had this problem since I bought the program.

    My Setup:

    iMac 21.5" Mid 2011 2.5 ghz Quad Core i5

    Mac OS X 10.9

    8 gb RAM

    500gb internal drive for OS and the program

    500gb FireWire 800 external drive for Media and Projects

    3tb external drive USB 2 for media cache, scratch disk, and previews

    ATI Radeon HD 6750M - 512mb video memory

    I really am sick of this issue so I really hope somebody finds a fix soon. I've been using Final Cut X for a while, and just want to use Premiere already.

    Thanks!

    M
    Mr Tech
    Inspiring
    March 4, 2014

    So, I solved the issue for me. In my case it was simply an update to the latest version of premiere pro (6.0.5 at the time of writing this). I didn't find it before because when I went to update premiere pro from within the software I was getting all sorts of odd messages which basically made it sound like there weren't any updates to be had.

    After trying everything else mentioned in this forum and many other forums I finally decided to look around on the Adobe website to see if I could find a manual update that I could install myself. Sure enough I stumbled upon 6.0.5, installed it, and now it's been working buttery smooth for the past week.

    Here's the link to the updates page for all of Adobe's software. You'll find premiere pro about half way down the page:

    http://www.adobe.com/downloads/updates.html

    I hope that works for you too azuniverse!

    C
    CMcDowall
    Inspiring
    March 4, 2014

    I have the same basic problem. The video and audio will NOT playback, not in the source, project or timeline. The play / stop toggle does nothing, and the space bar does nothing. My video is basically useless because Premier Pro CC does not do the MOST BASIC OF VIDEO TASKS --- PLAY THE &%#%$*# VIDEO. Really Adobe, I just started my CC membership looking so forward to moving up to Premier Pro from Elements. This is a version 7 program, it is REQUIRED that it play the video - NOW.

    Why do I have to search the internet for solutions for this mature program to PLAY THE VIDEO. For God's sake !!!!!! Yes I am ranting, I am tired. It is like getting in a brand new car, and the engine will run, and it wil go in gear, but since no one at the dealership thought to put air in the tires, it just won't roll down the road. AHHHHHH !

    J
    Justan Othervideoguy
    Participating Frequently
    November 26, 2013

    I have this exact issue and I made some progress with a playback fix:

    Go to Edit, preferences, audio hardware, ASIO settings and switch your output devices (usb headset seems to have contributed to the problem somehow)...

      J
      Justan Othervideoguy
      Participating Frequently
      November 26, 2013

      An update - i found that if I reduced the buffer size in the output settings I was also able to listen through the usb headset and preview playback is now functioning correctly.

        N
        netpara
        Participant
        June 2, 2013

        If yes, you are below specification... which requires a separate drive for video files

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        June 1, 2013

        Do you ONLY have that single 500gig drive?

        If yes, you are below specification... which requires a separate drive for video files

        An EXAMPLE concerning trying to use only ONE Hard Drive for Video Editing
        .
        You are a music conductor, with a baton that you use to point to various parts of the

        orchestra... this is like Windows pointing to various parts of the hard drive to do

        Windows housekeeping or to load program segments for various functions
        .
        Now, at the same time and with the same hand... while still using the baton to conduct

        the orchestra... pick up a bow and play a fiddle... this would be doing something with

        your video file at the same time as all the other work
        .
        You as a person cannot do both at the same time with the same hand
        .
        A computer is a LITTLE better, in that it can switch from one kind of task to another

        very quickly... but not quickly enough for EASY video editing
        .
        You need AT LEAST two hard drives (separate drives, never a partition

        http://forums.adobe.com/thread/650708 for more on partitions) with Windows (or Mac OS)

        and software on your boot drive, and video files on a 2nd drive so the boot drive is

        not slowed down by trying to do everything
        .
        Do not try to use a USB2 external drive for video editing, the USB2 file transfer speed

        is too slow
        .
        External eSata or USB3 are both fast enough for video editing... eSata is better -

        http://forums.adobe.com/thread/1117813
        .
        ONE possibility is this dock http://www.amazon.com/StarTech-SuperSpeed-Docking-Station-Cooling/dp/B0055PL2YI

        R
        Ruben0918Author
        Participant
        June 2, 2013

        I don't see how the problem is my drive. Once the clip is imported into PP - from my drive -, and rendered, why would the size or quantity of my drive effect the playback (and only the playback - everything else works like a gem)?Like I said I have been using PP for months with no problems. Sometimes I can edit for a half hour before the problem occurs, and other times for only a few minutes. Sometimes simply deleting the audio track, and then hitting undo (which is what was suggested on a different forum) will allow it to play again - this is only a temporary fix.

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        June 2, 2013

        PPro uses a LOT of space for temporary files... how much free space do you have on your single drive?

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