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Pikamon101
Known Participant
August 28, 2018
Question

Adobe Premiere Pro Playback Error/Glitch

  • August 28, 2018
  • 1 reply
  • 3205 views

Hi!

In March or April I got Adobe Premiere Pro CC 2018 ad it worked perfectly fine! I was able to Edit my videos and Export them and everything!

Until June it started acting glitchy and laggy... I cant play the videos anymore. Here's what usually happens when I try to play a video.

1: The "PLAY" button wont work, whenever you try to click it nothing happens. It just stays frozen.

2: It plays the Audio but not the Video

3: Sometimes the "PLAY" button will be the "STOP" button and it just stays frozen too.

4: When you click the "PLAY" button the screen turns White and says "Adobe Premiere Pro has stopped working" and the only options are "Close The Program" or "Troubleshoot the issues".

I just Updated Adobe Premiere Pro and Adobe Media Encoder today and that didn't fix it either and I tried doing the Shift + Alt Key method and that didn't fix it either...

PLEASE HELP!

Thank you!

This topic has been closed for replies.

1 reply

premieregal
Community Expert
Community Expert
August 30, 2018

Try also clearing your  media cache in Premiere Pro CC: FAQ: How to clean (delete or trash) media cache files?

To help optimize playback try these tips:

  • Try reducing your playback resolution to 1/2 from the program panel to speed up playback.
  • You can use the space bar as a short cut to play and pause your video.
geophrian
Known Participant
July 31, 2019

Having a similar issue but clearing the cache didn't work. Also tried removing all attributes (filters, Lumertri, etc) from audio and video. tried the project in CC2017, CC2018, and CC2019 with no luck. Tried with CUDA and Metal, no luck. Everything was working fine until about two days ago. Now, this feature film that I seriously only have one small scene left to edit is unusable. I cannot watch it, export it, or do anything with it.

Any advice would be greatly appreciated.

Ann Bens
Community Expert
Community Expert
July 31, 2019