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fastwarrior5E0A
Participant
August 5, 2021
Answered

adobe premiere pro received bad network response

  • August 5, 2021
  • 3 replies
  • 9121 views

i have this problem when i try to transcribe sequence 

i try to sign in and out from adobe creative cloud but nothing work

and try to allow the program in firewall but nothing work

is there a fix 

 

    This topic has been closed for replies.
    Correct answer Alexander_DVA


    Yes, it was a problem of educational licenses, previously with educational licenses it was not allowed, now it's allowed


    Thank you for your report.

     

    You should have received a notification via the creative cloud desktop app within the last 6 months about the end of service date for the cloud based s2t service:

     

    From the s2t help page (https://helpx.adobe.com/premiere-pro/using/speech-to-text.html)

    For users running Premiere Pro 15.4, 22.0 or 22.1 

    Effective February 7, 2023, Speech to Text is no longer supported on Premiere Pro 15.4, 22.0, and 22.1. Upgrade to the current version of Premiere Pro for full Speech to Text functionality. 

     

    Best regards,

     Alexander

    3 replies

    D
    dovevs1066593
    Participant
    October 21, 2021

    Same problem, grayed out, I tried uninstall-reinstall, I have an enterprise licenes and the app is set up on more then 50 computers and non of them has this feature enabled.

    Stan Jones
    Community Expert
    Stan JonesCommunity Expert
    Community Expert
    October 21, 2021

    Have you worked through the steps here (and linked here)?

    https://community.adobe.com/t5/premiere-pro-discussions/faq-premiere-pro-troubleshooting-speech-to-text-issues/m-p/12231513#M360789

     

    Doesn't enterprise have a special help resource?

     

    @Kevin-Monahan @Trent Happel 

    I did not go back through these speech to text FAQs. Are there spcial  issues that apply to enterprise? Another enterprise user asked a similar question yesterday.

     

    Stan

     

    T
    Community Manager
    Trent HappelCommunity Manager
    Community Manager
    October 22, 2021

    All that I am aware of, is in the FAQ you mentioned. I have asked the team to see if ther is anything else to try/verify that is not listed in the FAQ.

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      August 5, 2021

      Check out last message:

      https://community.adobe.com/t5/premiere-pro-beta/premiere-pro-transcription-is-unable-to-connect-to-the-service/m-p/12219710#M4220

      F
      fastwarrior5E0AAuthor
      Participant
      August 6, 2021

      i already do that i get this 

      {"error_code":"401013","message":"Oauth token is not valid"}
      i sign in and my account work
      but still have the same problem
      D
      defaultjqab9yd3yav9
      Participant
      August 31, 2021

      I have the same problem, one question are you tried the transcript with early access program? thanks

      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      August 5, 2021

      Hi fastwarrior5E0A!

      Sorry to see that. Could you check for License/ Network from here? https://account.adobe.com/

       

      Let us know.

      Thanks,

      Kartika

      T
      Timba29680903b227
      Participant
      May 2, 2023

      Hi, 

      Were you able to get this fixed? It's been over 2 years.

       

      D
      defaultjqab9yd3yav9
      Participant
      May 2, 2023


      Yes, it was a problem of educational licenses, previously with educational licenses it was not allowed, now it's allowed

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