Adobe Premiere Pro - Video gets stuck at 2 seconds

[leahm33776117]

am having an issue exporting a video in Adobe Premiere Pro. The video gets stuck in the first 2 seconds of playback  and then start workin normal until it end.
I have tried all of the troubleshooting steps that I could find, but the problem persists.
premiere 23.6

[Kartika Rawat]

Hi there! 

Sorry about the trouble. What type of media files are you editing (codec/ format, frame rate, frame size)? Are they screen recorded footage?

Let us know.

Thanks,

KR

[Peru Bob]

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate before importing into Premiere Pro:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/