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olafs61375639
olafs61375639
Participant
October 17, 2017
Question

Adobe Premiere using 100% CPU in background

  • October 17, 2017
  • 2 replies
  • 1603 views

Hi Everyone!

Some weeks ago I started experiencing an extremely accused drop on my computer´s performance. The computer just freezed and the mouse was just able to move a couple of seconds and then freezes again. At the beginning I thougt it was a Windows problem, because the only solution was a hard shutdown.

Finally (and with lots of patience) I could manage to open the Task-Manager and then I saw that Premiere Pro was using 100% of the CPU even with simple projects and specially when I was doing other stuff like browsing the internet, mailing, etc.

It happens almost everytime I use Premiere.

Does anybody know where could this problem be? Thank you very much!

Sofware:

Adobe Premiere CC 2017 11.1.2 (22) Build

Hardware: ACER VX15

Operating System: Microsoft Windows 10 Home

Version 10.0.15063 Build 15063

Systemmodell Aspire VX5-591G

Systemtyp x64-basierter PC

System-SKU 0000000000000000

Prozessor Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz, 2801 MHz, 4 Kern(e), 8 logische(r) Prozessor(en)

BIOS-Version/-Datum Insyde Corp. V1.06, 07/07/2017

SMBIOS-Version 3.0

Version des eingebetteten Controllers 1.03

RAM 16.0 GB

Hyper-V - VM-Monitormoduserweiterungen Yes

Hyper-V - SLAT-Erweiterungen (Second Level Address Translation) Yes

Hyper-V - Virtualisierung in Firmware aktiviert Yes

Hyper-V - Datenausführungsverhinderung Yes

Graphics:

Name NVIDIA GeForce GTX 1050 Ti - 4GB

PNP-Gerätekennung PCI\VEN_10DE&DEV_1C8C&SUBSYS_11281025&REV_A1\4&21760B09&0&0008

Adapter-RAM (1,048,576) Bytes

Driver:

Driver version 22.21.13.8233

This topic has been closed for replies.

2 replies

Vidya Sagar
Adobe Employee
Vidya Sagar
Adobe Employee
November 12, 2017

Hi olafs61375639,

Have you tried the same project in the latest version of Premiere Pro CC(12.0)? Please let us know the status.

Thanks,

Vidya.

olafs61375639
olafs61375639Author
Participant
December 5, 2017

Hi Vidya,

Yes I did update Premiere to the latest version, but sadly I´m having a lot of more problems now. The software is extreme unstable, and I´m barely able to edit simple sequences without issues. Sometimes the monitors (both viewer und canvas) go black, or it just freezes. Not to mention everytime I render I keep my fingers crossed hoping it ends succesfully. I´ve tried disabling CUDA Acceleration and optimizing the projects but I don´t really know where the problem is.

However I´ve worked the past 5-6 years with Premiere Pro in Mac and never had a problem, or at least no so frequently, even with a less powerful computer. With this one I have errors every single day. Anyway I hope a future update solves some of them. Nevertheless if anyone has any advice, please, let me know.

Thanks,

Joseph

E
excited_Genie16B8
Legend
October 17, 2017

Any Multicam sequences in use here?

    olafs61375639
    olafs61375639Author
    Participant
    October 17, 2017

    No. I'm not sure if the complexity of the project has a role in the problem. Maybe it does, but in my case I was just starting a project, so it barely had a video and a couple of audio tracks. I could understand that the computer gets slow when I'm editing a bigger project with severals 4K RAW video tracks and 6 or 8 audio lines, but the point is, the computer lags while doing nothing and ironically is able to manage such projects with no sweat.

    E
    excited_Genie16B8
    Legend
    October 17, 2017

    OK.

    At this point, Step 4d below comes to mind.

    Unofficial Premiere Pro Troubleshooting Guide

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