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dilke
dilke
Participating Frequently
April 29, 2015
Question

Adobe QT32 Server CC 2014.2 has stopped working

  • April 29, 2015
  • 10 replies
  • 17907 views

Hello,

I'm currently editing a somewhat large project and each time I open up Premiere, I received "Adobe QT32 Server CC 2014.2 has stopped working." error and my MOV files are unable to be opened.

There are some periods where I have been able to edit and pull up my footage, but only if I reinstall Premiere CC and QT and restart. It's quite frustrating to do this each time that I want to open up my project.

I have tried this with other projects and sometimes I can move about the program without this crash, but ultimately it always crashes with this error.

I have reinstalled the current edition of QT along with the 7.6 version.

Below is the problem signature.

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: Adobe QT32 Server.exe

  Application Version: 8.2.0.65

  Application Timestamp: 5486d9b1

  Fault Module Name: QuickTime.qts

  Fault Module Version: 7.60.92.0

  Fault Module Timestamp: 49628b19

  Exception Code: c0000005

  Exception Offset: 0011ccda

  OS Version: 6.3.9600.2.0.0.768.101

  Locale ID: 1033

  Additional Information 1: 0eb3

  Additional Information 2: 0eb300edab0b3bb7170b6f05e1d50974

  Additional Information 3: b701

  Additional Information 4: b701eb8d98f2e3b983853bf6f8c81b43

Any help would be appreciated!

    This topic has been closed for replies.

    10 replies

    CFyfe
    CFyfe
    Participant
    November 9, 2017

    I kept having the same problem. I tried Vinay's recommendation about removing Quick Time then reinstalling it. Still the same problem... Then I read the Quick Time download page, and it states that Quick Time is no longer needed or supported by many windows programs and browsers.... soooo... on a whim, I uninstalled Quick Time completely from my computer, went to the Windows directory referenced by Vinay in his post and made sure all the Quick Time files were deleted... then I rebooted my computer. I never installed Quick Time back on my computer. My problem has been resolved. I no longer get the error messages in any of my Adobe applications.

    Hope you have the same luck.

    Chris

    B
    Brtaus
    Participant
    October 5, 2016

    UPDATE: I fixed the issue using this: Re: Adobe QT32 Server CC 2014.2 has stopped working  and this: Re: Adobe QT32 Server CC 2014.2 has stopped working

    I am getting this error when I close PP CC 2015.4

    Problem signature:

      Problem Event Name: APPCRASH

      Application Name: Adobe QT32 Server.exe

      Application Version: 10.4.0.30

      Application Timestamp: 579b08fe

      Fault Module Name: QuickTime.qts_unloaded

      Fault Module Version: 0.0.0.0

      Fault Module Timestamp: 5668a2c5

      Exception Code: c0000005

      Exception Offset: 667bcd89

      OS Version: 6.1.7601.2.1.0.256.48

      Locale ID: 1033

      Additional Information 1: 0a9e

      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

      Additional Information 3: 0a9e

      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

      V
      vestbris_Simon
      Inspiring
      March 7, 2016

      We are also experiencing problems with large prores files in MXF wrappers that we have received from content providers (large known international providers) for broadcast.

      These are files where a 40 min TV show is close to 60-70gb, where we need to bring it into adobe premiere to overlay a quicktime animation file with hardcoded subtitles for export to another broadcast format. The process has been tedious with adobe premiere pro, where adobe QT32 will crash all the time when trying to import the MXF files.

      It's very random as Adobe Premiere will sometimes refuse to import the file. Sometimes it will import okay but make Adobe QT32 crash when put into a timeline and scrolled. Sometimes it will import, edit and then export just fine. This is all the same file. We've tried importing from SSD discs, external disks, network SAN etc. The problem is that when it works there is no way for us to tell why it worked. Because in another instance, replicating the workflow will make PP crash with adobeqt32 fail.

      We are very confident and sure that quicktime or the adobeqt32 process is to blame for this. All other large files from different cameras and other file formats from content providers work just fine. Large prores files in an MXF wrapper seems to doom Adobe Premiere on PC's (win 10 64bit).

      We're now requesting Mpeg 2 HD files from the content providers, and another problem arises (ofcourse) with no audio on import. (We rename the files to avi and that seems to be the solution).

      kinshukm5484643
      kinshukm5484643
      Participant
      January 24, 2016

      Out of curiosity, can you open Quick time player ?

      also check this video, How to fix "Apple Application Support" error - YouTube

      Its troubleshooting for sony vegas pro not supporting quicktime

      but might just work for you

        hellopaul4
        hellopaul4
        Inspiring
        November 12, 2015

        I, too am having that repeated error. Yesterday I did a Windows update (I'm on Windows 7) and wonder if that caused it. I know there used to be all kinds of problems with After Effects and this QuickTime rubbish, and I'm fairly sure that AE's reliance on QuickTime was removed completely. I also thought that Premiere worked on the same video processing as AE, and also no longer relied on the antiquated QuickTime server nonsense.

        I am editing a few QuickTime movies which were rendered from AE as ProRes 422. The largest is about 1.1GB, the other three are less than 45MB each. So nowhere near the 4GB limit that may or may not exist.

        I have the Miraizon ProRes codec installed, which, up until today, has worked flawlessly: Miraizon DNxHD and ProRes Codecs Overview

        I was hoping to find an easy solution on this page, but it looks like repeated re-installs and system restarts are the way forward .

        dilke
        dilkeAuthor
        Participating Frequently
        May 2, 2015

        PS -- rolling back to 8.0.1 and CC 2014 doesn't make any difference in my case.

        Bill Gehrke
        Bill Gehrke
        Inspiring
        May 2, 2015

        Here is a crackpot idea.  Open Premiere, then in Task Manager kill that process and then try to do your editing and see what happens.

        dilke
        dilkeAuthor
        Participating Frequently
        May 11, 2015

        I had tried it with my PPBM benchmark and automatically that process started.  But killing the process had no effect on playing the timelines.  Of course I do not have any Quicktime media.

        I imagine it is to late to transcode to another non-Quicktime codec


        wow, all this time and no actual response from Adobe. Searching around on other threads, it appears they've been silent there too. Pretty crappy when there's clearly a bug going on with something as crucial as QT support.

        I really can't believe I'm paying money for unsupported software that costs me deadlines.

          dilke
          dilkeAuthor
          Participating Frequently
          May 2, 2015

          Anyone from Adobe want to take a crack at this? I'm 4 days into my project and it's seriously putting me behind because I have to stop and restart each time QT crashes out.

          Bill Gehrke
          Bill Gehrke
          Inspiring
          May 1, 2015

          I thought after CC (Premiere 7.1.0.141) was released with full 64-bit Quicktime that Adobe no longer was limited to using Adobe QT32 Server and its very limited 4GB file file sizes.

          Any Staff comments as to why it is still being used in CC 2014?

          dilke
          dilkeAuthor
          Participating Frequently
          May 1, 2015

          Whoa, wait... ~4gb file sizes? I'm working with file, much, much larger than that. (I know, I should have them in an editing ready state but I prefer to work with this.) 

          Could that be crashing QT? If so, I'm really surprised there are not any hard errors when importing large file sizes. Really sloppy, if that's the case.

          S
          Station VI Web Soltuions
          Participant
          May 2, 2015

          I'm having the same problem on Windows 8.1 with the latest version of PP CC. Most of my files are under 4GB. There are a few right at 4GB, but not a whole lot bigger than that. I seem to only have this problem since the last update, although I don't necessarily edit every day. The problem mostly occurs when I close a project and exit PP, but I have had it a couple of times while the program is open.

          Problem signature:

            Problem Event Name: APPCRASH

            Application Name: Adobe QT32 Server.exe

            Application Version: 8.2.0.65

            Application Timestamp: 5486d9b1

            Fault Module Name: QuickTime.qts_unloaded

            Fault Module Version: 7.76.80.95

            Fault Module Timestamp: 542dbdf4

            Exception Code: c0000005

            Exception Offset: 0005ccf9

            OS Version: 6.3.9600.2.0.0.256.48

            Locale ID: 1033

            Additional Information 1: 5861

            Additional Information 2: 5861822e1919d7c014bbb064c64908b2

            Additional Information 3: a10f

            Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069

          Vinay Dwivedi
          Adobe Employee
          Vinay Dwivedi
          Adobe Employee
          April 30, 2015

          Hi Ed,

          It seems that you were able to import/play/edit the file in Premiere Pro using the native QuickTime codecs. However, you won’t be able to export as ProRes if you do not have any third party paid codecs. Have you checked the QT components before uninstalling the QuickTime. May be you had some Prores decoders which are uninstalled now. Cinemartin provides paid codecs to encode and decode Prores on Windows machine.

          Regards,

          Vinay

          dilke
          dilkeAuthor
          Participating Frequently
          May 1, 2015

          Thanks for your response.

          I'll be exporting in h.264, so it's really just getting the footage in a stable editing state inside of PP CC.

          I have quicktime Pro, but it really doesn't matter what quicktime or what components I've installed, it continues to have this problem. I've reinstalled QT and various editions 9 times. I don't have any other products that are decoders, QT is the only thing (that I know of) that serves as a decoder. At the moment, I'm bruteforcing my way through my project, starting\restarting everytime this error happens.

          What I don't understand is why Adobe CS states that Premiere Pro shouldn't be able to render these prores HQ files, but... it is? There's just something crashing the quicktime.qts and so far, I haven't received a real explaination as to why.

          The other NLE I have on my system is Avid Media Composer 7 and it has no problems whatsoever with my Prores footage and exporting it. So, I'm not sure if Avid reads the QT decoder in the same way, but I don't think I lack a proper decoder since MC is able to handle the footage without issue, I just think there's something going on with premiere.

          Rameez_Khan
          Rameez_Khan
          Legend
          April 29, 2015

          Hi,

          I would suggest you to create a New User Account with Administrative privileges and check if you get the same behavior.

          Thanks,

          Rameez

            dilke
            dilkeAuthor
            Participating Frequently
            April 29, 2015

            Thanks for your response.

            I have tried that, no dice. Could it have something to do with file sizes? I'm using some pretty hefty files. (~40gb each)

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