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Namoceunamay
Namoceunamay
Participant
July 21, 2020
Question

Adobe Stock- greyed out

  • July 21, 2020
  • 6 replies
  • 3897 views

I updated to 14.3.1 today. I read that there were issues with being able to access adobe stock media in 14.3. Has anyone heard of any fix for this? Everything under the "Browse > Adobe Stock" tab is greyed out. I'm trying to add background music to my video. I'm unsure if I should install older versions to make this work or if it won't make a difference. 
Please advise! 

This topic has been closed for replies.

6 replies

R
roopak0101
Participant
June 5, 2021

thanks a ton!!!!!!

T
TomasK86
Participating Frequently
December 18, 2020

This worked out for me. Go to premiere pro/help/manage my account OR sign in (Sorry i forgot what exactly was there). The problem is that you are not logged in so PP doesnt know that you are ok to use the Adobe stock. After pressing it it will restart PP and ask you to log in again. After that you will have access to adobe stock again.

 

 

S
Stellar_Breeze5E2C
Participant
November 15, 2020

check whether you are logged in your default browser, i too had faced this problem, my default browser was set to microsoft edge then i changed it to chrome and logged in the adobe account

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    July 31, 2020

    FAQ: How to reset (trash) preferences.

    R Neil Haugen
    R Neil Haugen
    Legend
    July 31, 2020

    If you're talking about adding Adobe stock audio in the Audio workspace, browsing to Adobe Stock isn't available in earlier versions.

     

    And it's working fine on my Win10 here.

     

    Neil

    Everyone's mileage always varies ...
    F
    Fireblaster0072
    Participant
    July 31, 2020

    Hey, Open your browser and go to https://account.adobe.com/profile. Over here, try clearing your active sessions under the profiles tab, that might fix it.

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