Participant

Question

AdobeTemp folder is missing [Mac]

Forum|Forum|6 years ago
August 16, 2019
9 replies
7260 views

I have been trying to update Premiere Pro numerous times and I keep getting error code: 127, unable to extract the necessary files. The solutions I have found so far are to check the permissions of your AdobeTemp folder and turning off antivirus.

Here's the fun thing! I cannot find AdobeTemp folder anywhere within my system. I have used finder to search for the folder by name across the whole device. I have used the "go to" function and have checked my /tmp location to find nothing. When I run the adobe installer as an administrator, I will get Error Code: 127.

The only other thing I saw was to uninstall the Adobe installer and all applications using a cleanup/uninstaller, restarting the computer, and installing everything brand new. I have seen a 50/50 split on people reporting that this worked. I am afraid that I will lose the programs I already have installed and I cannot risk being unable to get applications back.

So, are we able to create a new AdobeTemp folder? Is there a different way to find it?

PS: I have been able to install a few applications (Audition, Bridge, & Illustrator) but it cannot and will not install AE, Photoshop, or Premiere Pro. Thank you for any help!

This topic has been closed for replies.

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Steve K Walker

Inspiring

I should have updated this after I found the solution.
If you have this problem your Mac used to have — or currently has — a Fusion Drive.
The problem is in the formatting of the drive.
You need to reset the Fusion Drive and then reinstall macOS (apparently it IS running out of space as the Fusion Drive configuration is faulty).
Once you done this, everything works like a charm.

Here are the steps (make sure your Mac is backed up before attempting as you need to reformat the drive) :

Turn on your Mac, then immediately press and hold Command-R to start up from macOS Recovery. Release the keys when you see the Apple logo or spinning globe.
When you see the macOS Utilities window, choose Utilities > Terminal from the menu bar.
Type diskutil resetFusion in the Terminal window, then press Return.
Type Yes (with a capital Y) when prompted, then press Return.
When Terminal indicates that the operation was successful, quit Terminal to return to the macOS Utilities window.
Choose Reinstall macOS, then follow the onscreen instructions to reinstall the Mac operating system. Your Mac restarts from your Fusion Drive when done.

All Adobe Apps will now install and update correctly.

D

defaultwjkn0772sxas

Participant

I don't know who wrote the solution above with the diskutil prompt. But after hours of trying everything and finding no result. This finally worked. Thank you!

Like he mentioned I think it was a space issue in how the drive was partitioned, there was not enough space to unzip the app files during installation. Whatever it was. It worked. THANKS!

lubies36949815

Participant

Hi, I had this problem too and managed to find it here - not directly under the HD but in system folder. Guess you have already sorted this issue but for anyone who has the same recently

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Steve K Walker

Inspiring

Definitely a Catalina problem.
I'm currently having it with InDesign.
What can we do — can Adobe maybe address this with Apple ?

margust63782316

Participant

Just encountered same problem with Photoshop and Indesign - after installing Catalina OS. latest versions fail to work and when I tried to reinstall them, the installation failed - error 127.

Is there any solution yet?

schweigefux

Participant

I hope there will be a good answer from support soon. The problem is really annoying. We are paying for a program that we can no longer use! 😞

E

EwanCameronArchitects

Participant

Hi

I'm having the exact same problem. Unable to update my apps on catalina because of error 127. Is there a fix yet please Adobe?

Best,

Ewan

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DavidSpieth

Participant

Sorry Ann, if I did not make myself clear: I followed the instructions from exactly this link you mentioned before and I really want to give it a go but I can not. Because the solution given for "error 127" on this link suggests to change the permission of the folder named "adobetemp" on the system drive. My and obviously Jonathan's issue was, that we didn't find this folder... until now.

I found the folder with help of disk utilities. OS Catalina has created and new partition. There is now "Macintosh HD" (or "Macintosh SSD") and "Macintosh HD - Data". It is located in the "Macintosh HD - Data" under /System/Volumes/ (as a hidden folder).

I changed permission to "read and write" but it is still not working.

I'll find a solution and let you know asap.

schweigefux

Participant

Hello from Switzerland!

Since my update to Catalina I have exactly the same problem with my iMac. But first, some information:
- iMac (Retina 5K, 27-inch, 2017)
- macOS Catalina
- Full Adobe CC (update problems only with InDesign)

What I've already tried (besides searching the adobetemp folder on my iMac):
- Reinstall all CC programs
- created a new iMac user and installed all the programs
- reinstalled Catalina (but it was not successful because of an error message – nice!)

Unfortunately nothing has helped so far and the support from Adobe isn't very helpfull too. I can't find the folder adobetemp either. If anybody has an idea or solution, THAT WOULD BE GREAT! :-))

Otherwise I'll try these steps:

- Reformat iMac
- Reinstall Catalina
- Reinstall Adobe CC

Ann Bens

Community Expert

This seems to solve some Catalina issues?

Give it a go.

D

DavidSpieth

Participant

Thank you Ann. I found this link too. This is where it says to change the permission of the adobetemp folder. Unfortunately I don't have such a folder in the root directory of my mac. Funny thnig is, that I work on 3 Mac computers (two iMacs and one Macbook Pro) all with the latest version of OS Catalina. Only my iMac at the office is having this issue.