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ingeborgdot
Inspiring
August 22, 2017
Answered

After exporting the export screen won't close.

  • August 22, 2017
  • 1 reply
  • 998 views

After I get my settings done and do an export, my export settings screen won't close.  I hit cancel.  I hit the X.  Nothing happens.  I can't close out of PP at all unless I do a task manager shut down.  I can't imagine that this is the way PP is supposed to operate.  I'm new to it but I'm pretty sure it should close.  Any help would be appreciated.  Thanks.

    This topic has been closed for replies.
    Correct answer ingeborgdot

    After uninstalling and reinstalling twice, it appears to have gone away and is working properly.  The only problem I have now is the startup box that appears as only a sliver when I start PPro which I already have a post about.  So the reinstall fixed this issue but didn't fix the other.

    1 reply

    kulpreet singh
    kulpreet singh
    Inspiring
    August 23, 2017

    Hi Ingeborgdot,

    That is obviously not normal & that is not how it should work.

    Please attach a screenshot, share more details & I will try to get this fixed.

    Thanks,

    Kulpreet Singh

    I
    ingeborgdotAuthorCorrect answer
    Inspiring
    August 24, 2017

    After uninstalling and reinstalling twice, it appears to have gone away and is working properly.  The only problem I have now is the startup box that appears as only a sliver when I start PPro which I already have a post about.  So the reinstall fixed this issue but didn't fix the other.

    kulpreet singh
    kulpreet singh
    Inspiring
    August 24, 2017

    Thanks for confirming & I am glad that your major issue is gone.

    The only problem I have now is the startup box that appears as only a sliver when I start PPro which I already have a post about. 

    Regarding this issue, we will troubleshoot on your original post. Start up screen is only a sliver

    -Kulpreet Singh

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