Skip to main content
Known Participant
March 15, 2021
Question

All creative cloud apps crashing randomly! Please help.

  • March 15, 2021
  • 1 reply
  • 537 views

I wasn't sure which community thread to post this as it applies to every app I use, however as I use PremierPro most frequently I thought this thread made sense. 

 

An issue exists where my CreativeCloud apps crash or close. It's random but it happens together at the same time, for instance if I'm running AE and PP one will never crash, they both will at the same time. I'm always able to recover my project on PP, AE not always and I've attached a screenshot of the messages I receive. With PP the message I receive is the standard crash message. 

The system I am running is as follows: 
macOS Catalina 10.15.7

2.6 GHz 6-Core Intel Core i7

16 GB 2667 MHz DDR4

AMD Radeon Pro 5300M 4 GB

Intel UHD Graphics 630 1536 MB

 

All the apps are up to date with the latest version as of today's date, so PP and AE are 15.0.

 

The other apps crash also and this includes InDesign, Illustrator and Photshop. These 3 don't promt the crash or allow me to recover, they literally just shut down, no warning nothing. It's not a ram issue either because I will run these apps individually with nothing else running and at idle, so not doing any work and they still crash. 

 

I have recently uninstalled everything including the creative cloud app to try and fix as well as remove all apps within the applications and it still continues to crash. 

Can anyone help? Or do I just need to find other editing and software to use? 

This topic has been closed for replies.

1 reply

Inspiring
March 15, 2021

Same happened to me, removing third party plugins solved my problem.

First backup then try to remove third party plugins.

Mac: /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

I hope this helps.

Known Participant
March 20, 2021

Thank you for the advice but there are no files iwthin MediaCore, I also don't you third party plugins so it cannot be that. 

 

Any other suggestions?

 

Or can anyone else help, this problem is still persisting. Thanks. 

Ann Bens
Community Expert
Community Expert
March 20, 2021