Inspiring

Answered

All exports fail with CUDA enabled

Forum|Forum|8 years ago
May 14, 2017
5 replies
3735 views

Hi!

I have an issue with all of my exports failing when rendering on CUDA, in Premiere Pro and Media Encoder.

I have a i7 3770k OC to 4.4Ghz, 32GB RAM, with a Gtx 1080, on Windows 10 professional creators edition.

Since I got my Gtx 1080 things have been running smoothly, until about 2 weeks ago. I don't know

if it started after the latest Adobe or Nvidia update, but i'm trying to export a 10min short shot on Red 5k,

with grading made in Lumetri and with subtitles made in Titles.

The project takes over 3hours to export to HD h.264, and only 20min on CUDA. I successfully made one draft export

of the project with CUDA enabled about 3 weeks ago. It feels like I´ve tried everything, from trying ALOT of different settings, formats

and drivers, to a total clean install of Windows and everything. The only thing i have not tried is an older version of Premiere Pro,

since the project has been finished in the latest version (is there a way to go back???). The exports fail on different times, most often

between 10-20% in. I have gotten to about 80% as well, on the same exact settings.

Please, if anyone has any insight in what might be going on, I am truly thankfull for any help.

This topic has been closed for replies.

Correct answer maloue42217078

Finally I have found a solution!

The culprit was the OC on my i7 3770K. I have made an insane amount of stability testing, so it didn't even occur to me that it could be an issue.

The answer I got from my chat with Adobe tech support was that you can't expect CUDA to handle the workload of 5k RED with Lumetri effects. It felt like a really unsatisfying anwer, because it has been working for me for a long time prior to my issues.

So to all you OCers out there, be careful and try default settings in Bios if you have rendering issues, despite stability checks!

Thanks to everyone who took their time looking into my issue!

M

maloue42217078AuthorCorrect answer

Inspiring

Finally I have found a solution!

The culprit was the OC on my i7 3770K. I have made an insane amount of stability testing, so it didn't even occur to me that it could be an issue.

The answer I got from my chat with Adobe tech support was that you can't expect CUDA to handle the workload of 5k RED with Lumetri effects. It felt like a really unsatisfying anwer, because it has been working for me for a long time prior to my issues.

So to all you OCers out there, be careful and try default settings in Bios if you have rendering issues, despite stability checks!

Thanks to everyone who took their time looking into my issue!

jasonvp

Inspiring

For what it's worth, I'm starting to see similar things with Premiere. Exporting with CUDA enabled becomes a huge gamble as to whether it'll work or not. Most times it doesn't. Like the OP, my exports make it to anywhere between 10-20% completed and just stop progressing. If I cancel out, the application responds properly. But then I can't display any video in the Program window. If I try, I get sound. But no video. I have to quit Premiere completely and restart it.

I'm currently running 2017.1.1, and I did see it with 2017.1 as well.

Windows 10 Pro 64-bit (build 15063)

2 x NVidia Titan X (Pascal) cards in SLI

NVidia driver 381.89

I do know that with 2017.1, Adobe introduced some problems with the app's interaction with the GPU. Previously, I was using a third party plugin written to allow usage of the onboard h.264 encoder to speed up my h.264 exports (dramatically). But since the drop of 2017.1, that plugin can't work any longer. Somehow, Premiere is convincing the plugin that the GPU isn't capable of doing those exports; I've therefore removed the plugin for now.

But even with the plugin gone, I have a lot of trouble exporting h.264. I do expect this is somehow related, but I'm not positive of that.

jasonvp

Inspiring

To add more to my post, which I still think is related to the OP's problem:

If I remove all accelerated effects: blam. It works fine.

If I attempt to Queue the copy with accelerated effects to Media Encoder, it also stops at around 20%.

If I attempt to re-queue it to Media Encoder, I get this in the error log:

-------------------------------------
- Encoding Time: 00:00:02
05/17/2017 08:52:13 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.
Accelerated Renderer Error
Unable to produce frame.
Writing with exporter: H.264
Writing to file: \\\C:\media\Editing\Overlay Test_1.mp4
Writing file type: H264
Around timecode: 00;00;03;00 - 00;00;03;22
Rendering at offset: 3.020 seconds
Component: H.264 of type Exporter
Selector: 9
Error code: -1609629690

E

excited_Genie16B8

Legend

Here is a general troubleshooting guide. Something in it might help.

Unofficial Premiere Pro Troubleshooting Guide

M

maloue42217078Author

Inspiring

Hi Jim!

Thanks for a good troubleshooting guide! I've already tried just about everything in it, and more.

I consider myself a fairly advanced user, and this is actually the first issue ever that I haven't been able to sort out. And now I'm on the verge of giving up.

Extremely thankfull if you have any ohter suggestions. Thanks!

Kevin-Monahan

Community Manager

Hi MalouE,

Try rendering previews in a smart rendering codec like ProRes or Cineform. Then export using the same codec. Does everything work in that fashion? You can always make a H.264 copy from this master.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

M

maloue42217078Author

Inspiring

After even further testing, I can't really come to any other conclusion other than that the problem lies within Premiere Pro and Media Encoder. I have tried every possible variable I can think of outside of the Adobe programs.

Could there be any settings within Premiere I could try? Or am I simply doomed to wait for another update that hopefully fixes this issue?

John T Smith

Community Expert

Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

M

maloue42217078Author

Inspiring

Hi John!

I have tried several different older nvidia drivers (clean installs), without luck. And i would not dream of downloading them through Windows update

I think I got a bit too comfortable with updating drivers, since the gtx 1080 has worked so well since I got it. Now I've spent the last 4 days trying to fix this problem...Sigh.

M

maloue42217078Author

Inspiring

Hi Kevin!

Unfortunately it does not seem to work very well. I have tried rendering previews in Cineform, DNxHR and Animation (can't use ProRes due to Windows). It renders for about 10-20 seconds, then stops. No crashing, just stops. I does not even seem to be possible to preview the whole project in this manner, it would take forever.

Any other suggestions?

Thanks!

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