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Answered

ALL keyboard shortcuts have disappeared

Forum|Forum|6 years ago
May 18, 2019
9 replies
19664 views

I know this sounds really weird but my keyboard shortcuts, ALL of them, have disappeared:

I have tried resetting my personal settings. I have tried uninstalling (and selecting "yes, remove app preferences") and reinstalling. Nothing seems to have worked. My keyboard shortcuts for all my other Adobe apps don't seem to have been affected.

Needless to say, it's effectively impossible to use Premiere without shortcuts. How do I get them back?

HELP!

keyboard shortcuts

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Correct answer affonsohnunes1

Hello

I think I solved the problem in a weird way. I've opened the shortcut preferences and got the notice about the shortcut missing. I'd hit okay and noticed that in the drop down menu was an option for the CS6 version of the shortcuts. I've loaded it and saved as Affonso shortcuts and had hit okay. The shortcuts are working just fine and the warning has gone. But I think it was not necessary to rename it.

D

Deepwell

Inspiring

Just to add one more method for the archives:

Non of the above worked for me, so I tried something else (macOS 11.6.1, Premiere Pro 2022): I created a custom shortcut set (Keyboard Shortcuts / Save As...) - which of course, like all other sets, was totally empty. That created a file with that set's name in /Users/xxxxxx/Documents/Adobe/Premiere Pro/22.0/Profile-johannes/Mac/. I deleted that file (copying its full name and extension first). Then I copied over the original keyboard layout file I wanted to use form within the app folder (/Applications/Adobe Premiere Pro 2022/Adobe Premiere Pro 2022.app/Contents/Keyboard Shortcuts/en/Adobe Premiere Pro Defaults.kys) to that location and renamed it to the name of my custom set.

Lauched Premiere agian and all was good.

It is my belief that it all has to do with macOS' extreme file system access policies. It seems Premier fails to read the original keybaord layout sets from within the app wrapper. Once the same file is read form the user's document folder, it's fine (provided it has a different name!!).

H

Hervé24358997mhp5

Participant

Worked perfectly for me, thanks a lot. Just installed the app and was having the same issue, it was driving me crazy.

THANKS

L

Layth5C65

Participant

What worked for me was to change the language back to English (united states)

A

affonsohnunes1Correct answer

Participant

Hello

I think I solved the problem in a weird way. I've opened the shortcut preferences and got the notice about the shortcut missing. I'd hit okay and noticed that in the drop down menu was an option for the CS6 version of the shortcuts. I've loaded it and saved as Affonso shortcuts and had hit okay. The shortcuts are working just fine and the warning has gone. But I think it was not necessary to rename it.

F

Feysal Anthony

Participant

so copying the shortcuts from the app folder to the new profile works you will find duplicates of the shortcuts in the dropdowns but the second batch work

L

LucasJoshua

Participant

Same thinh happened to me, this is how I solved it.

I'm on Windows.

I went to: C:/ProgramFiles/Adobe/AdobePremiereProCC2019/Keyboard Shortcuts/en then I copied the file "AdobePremiereProDefaults.kys"

And pasted into:

Documents/Adobe/PremierePro/13.0/Profile-Name/Win then renamed to "AdobePremiereProDefaults2.keys"

Then opened Premiere Pro/Edit/KeyboardShortcuts and on the Presets dropdown menu I selected the file that I renamed it and it worked.

gerikp

Community Expert

Thanks for posting that LucasJoshua.

gabel65066247

Participant

Here is my workaround:

Copy the original file from here:

/Applications/Adobe Premiere Pro CC 2019/Adobe Premiere Pro CC 2019.app/Contents/Keyboard Shortcuts/en/Adobe Premiere Pro Defaults.kys

and Paste it to your folder:

/Users/username/Documents/Adobe/Premiere Pro/13.0/Profile-username/Mac/Adobe Premiere Pro Defaults copy.kys

tddsky

Participant

Hey,

I'd love to try this. Unfortunately I'm on a Windows PC. Could you maybe provide me with infos on this process for Desktop PCs?

Thanks in advance!

M

Martin_Ommering2679015

Participant

I've tried this:

copy C:\Program Files\Adobe\Adobe Premiere Pro CC 2019\Keyboard Shortcuts\en\Adobe Premiere Pro Defaults.kys

to: C:\Users\user_name\Documents\Adobe\Premiere Pro\13.0\Profile-m_omm\Win\Adobe Premiere Pro Defaults.kys

But no go. Shortcuts stay empty....

But... after changing my language settings the shortcut reappear (English with US keyboard :-)

gabel65066247

Participant

I have the exact same problem in both Premiere and Rush, Photoshop shortcuts seem intact. Mac as well. Any solution??

gerikp

Community Expert

Curious if you have searched your computer for the file extension ".kys" and see what shows up. That is the dot extension used for the files that hold your keyboard shortcut files.

BenDegAuthor

Participant

I just did, and the only two I found were Photoshop(/Applications/Adobe Photoshop CC 2019/Locales/en_US/Support Files/Shortcuts/Mac/Default Keyboard Shortcuts.kys) and Illustrator (/Applications/Adobe Illustrator CC 2019/Presets.localized/en_US/Keyboard Shortcuts/Illustrator Defaults.kys). Nothing for Premiere.

It's rather curious, however, that if it's in a file in the application directory then why wouldn't it be installed when I reinstalled the app?

And if it's a file, how do I recreate it or find another copy?

gerikp

Community Expert

This is really strange behavior. I sent you a DM.

gerikp

Community Expert

Not sure if you are on a Mac or a Windows computer but by chance did you rename or delete your Documents folder where Adobe is now saving info such as Keyboard shortcuts? If Premiere Pro doesn't know how to find that data then it would make sense perhaps it's not showing up. I'm on a Mac and mine are saved in ~/Documents/Adobe/Premiere Pro/13.0/

Or maybe it's a permissions error in that folder structure too? Just thought of that.

BenDegAuthor

Participant

To answer gerikp10383985:

This is on a Mac. Once the problem started, one of the few troubleshooting recommendations I was able to find (on this forum) was to delete the folder ~/Documents/Adobe/Premiere Pro/13.0/Profile-<name>, and then reboot. That didn't work. When I rebooted, it recreated the folder but still no keyboard shortcuts. (Holding down Alt while launching the app didn't do anything either.)

Again, I would have thought that when I uninstalled (choosing to remove user preferences) and then reinstalled, the problem would be fixed. It wasn't.

I suppose I could go in and manually re-enter the 2 or 3 dozen shortcuts I regularly use, but that doesn't sound like a great solution either.

ElitaSue

Participating Frequently

Thank you so much!! This problem was driving me nuts!! After 15+ years of using Adobe shortcuts I don't hardly know how to work without them, then suddenly they were all GONE, good grief. Tried uninstalling, reinstalling, messing with the system shortcuts and the shortcut preferences and nothing. Removed the "Premiere Pro..." stuff, restarted and zapped the pram on the mac. Worked great. Thank you, thank you, thank you!! ; )

Brandon Loshe

Legend

Odd. Do any of the presets show from that dropdown menu? Also, do you have your own custom keyboard presets?

I saw this in another forum. Just out of curiosity, does your Sync Settings in your preferences look like this?

BenDegAuthor

Participant

To answer Brandon:

By dropdown menu, I assume you mean the "Keyboard Layout Preset" dropdown. If yes, then no, there are no keyboard shortcuts for any selection of any of the presets.

Also, I've never sync'd the settings from any other machine. While my sync settings do show Keyboard Shortcuts checked, this has never changed from when I initially installed. BTW, on the Preferences/Sync Settings page, the Last Sync date is "unknown".

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