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A
Anonymous
March 18, 2024
Answered

All my export presets are removed after installed update

  • March 18, 2024
  • 3 replies
  • 716 views

One just opened a Premier Pro and all my export presets just disappear 🤬on 2 of my computers.

I worked hard to create these profiles and now I need to do it again.

This is happening the second time already.

    This topic has been closed for replies.
    Correct answer bbb_999

    That makes sense. 

    We don't auto-magically copy your old presets into the new location,  because presets are not guaranteed to be forward-compatible, and may refer to output configurations no longer present in the newer version.

    3 replies

    bbb_999
    Community Manager
    bbb_999Community ManagerCorrect answer
    Community Manager
    March 22, 2024

    That makes sense. 

    We don't auto-magically copy your old presets into the new location,  because presets are not guaranteed to be forward-compatible, and may refer to output configurations no longer present in the newer version.

    A
    Anonymous
    March 21, 2024

    Hey Bruce

    You are correct the presets are there but

    What actually happened is my Premier Pro was updated from 22 to 24 and when I opened my brand new 24 I couldn't find my presets because the installation of 24 created a new folder in /Users/<username>/Documents/Adobe/Adobe Media Encoder/24.0/Presets.

    It already created new presents and wasted a lot of my time on it. As a user, I expect to see all my presents in the encoder when the upgrade happens, since the update happens automatically I am not aware of a new version when I open it.

    Bruce Bullis
    Bruce Bullis
    Legend
    March 19, 2024

    Are you sure the presets are actually gone? 

    The Export mode displays an abbreviated list of presets; unless you used the OS to delete your custom presets, they'll still be available under that popup's "More presets" option. 

    On MacOS, you can find your custom presets in:

    /Users/<username>/Documents/Adobe/Adobe Media Encoder/24.0/Presets

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