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young24497263aecc
Known Participant
May 31, 2022
Question

All my workspaces and keyboard shortcuts are GONE... AGAIN!!!!!!!

  • May 31, 2022
  • 3 replies
  • 1169 views

So this is a weekly occurance at this point...100% Everything is gone! No workspaces, no shortcuts, had to reset my default transition lengths, as if the program was clean installed... took about 45 minutes that I could have been editing just resetting EVERYTHING! 

 

Everyone out there reading this... BACKUP YOUR KEYBOARD SHORTCUTS AND WORKSPACES!!!!!!!! Save the files in a location incase you need them... Adobe DOES NOT KNOW WHAT THEY ARE DOING!!!!!!!!!

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3 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
May 31, 2022

Do you only have one user account on that computer?

Maybe you are signed in on a different account?

Y
young24497263aeccAuthor
Known Participant
May 31, 2022

Only one user account... everything I work on is on the same 1 tb SSD as the install of premiere....

Understand that because I have my workspace and shortcuts backed up that means when i open the folders to recopy them into the install folders I see first hand said files missing... WTF is occuring to delete these files when there is no update? I had Premiere open yesterday, everything was there... today I open it and see this dumb panal on the left side that says "watch lessons?" and I already know my settings have been nuked...completely idiotic. 

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
May 31, 2022

Please post that here, where the Adobe engineers read all threads:
https://adobe-video.uservoice.com/forums/911233-premiere-pro

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
May 31, 2022

What are the  hard drives (how many, what kind, what is on each, what capacity, and how full)?

M
Michael Grenadier
Legend
May 31, 2022

don't see this problem occuring very often here.  So if you want to spend some time seeing if we can figure out what's going on, just post back...  Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card.   Are you connected to a network?    You may have gone in detail in a different thread but let's start from ground zero and see if we can find what might be causing this.  It's not always easy to diagnose these things from a distance unless we approach it systematically.   

Y
young24497263aeccAuthor
Known Participant
May 31, 2022

I don't understand why any of that would matter... is there a graphics card that causes all the keyboard shortcuts to vanish? If there is and someone knows about it, why doesn't Adobe fix that problem? Last time I used Premiere professionaly was with CC 2017 on the exact same computer... the shortcuts and workspaces never disappeared then... so again.... what could my system specs POSSIBLY have to do with this problem? 

Y
young24497263aeccAuthor
Known Participant
May 31, 2022

you're wasting my time and your own time if you're not willing to provide the info we need to start troubleshooting the problem....    If you browse the threads here you'll see many that were solved when someone finally asked the right question and that doesn't happen unless we approach this in a systematic fashion...


Can you READ? I put it right there... I'm not wasting your time, you're wasting MINE, because I know you don't know the answer

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