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patties25696766
Participant
December 20, 2016
Answered

All of my footage is white!

  • December 20, 2016
  • 2 replies
  • 4246 views

Windows 10 64-bit

Premiere Pro 2015 CC

16gb RAM

Nvidia GeForce 8800 GTS (old card, but it's hardy and works well)

Everything is up to date.

I was in the middle of editing yesterday, and suddenly Premiere crashed (which seldom happens anymore). An error message flashed on the screen too quickly for me to see it. When I restarted Premiere, all of my footage was white. Also, Premiere changed the readout in the bin as 30.00fps, but the footage is 23.976 fps. When I check each file in Properties, it is correct.

I am using m2v and/or mpg.  I've been using some version of Premiere since 5.1 back in the day (oldster!), and I've never experienced this before. I've lost an entire day trying to figure this out. Here's what I've done to try to fix it.

Lots of reading. Lots of places, including here.

I read here about Mercury Engine Software in Rendering.  I thought to change or delete that, but it's greyed out, so I can't do anything with it.

I also read here that this is a "thing" and nobody knows how to fix it. I hope that has changed.

I've rolled my video drivers back.  Nothing changed.

I updated them back to where they are.  Nothing changed.

I uninstalled/reinstalled Premiere THREE TIMES.

The first time, nothing changed, and everything moved really slowly.  Also, when I pressed Play, nothing in the sequence played. (I dragged some audio & video down there just to see)

The second time, nothing changed. Still white.

The third time, I cleaned my registry and deleted my preferences, and when I opened Premiere for the first time and imported footage, it was fine.

Then I added a Loop button to my monitor screens, and everything turned white again.

I also imported various other formats, i.e., avi, mov, mp4, and even divx, which I know Premiere doesn't like. Interestingly, the mov will play, the mp4 will play, the avi's will variably play and not play, and I get a msg that the files are either unsupported (not true) or corrupted (not true). I don't get it---these are videos that I recently exported using available, workable codecs; they play just fine in all the standalone players I have, and they all played here before yesterday.

Can you help me?

Thank you.

This topic has been closed for replies.
Correct answer Ann Bens

Clear all media cache.

FAQ: How to clean media cache files |Adobe Community

Rename top folder the footage is in and relink.

See if that will work.

2 replies

Legend
December 20, 2016

Nvidia GeForce 8800 GTS (old card, but it's hardy and works well)

That statement is belied by the fact that CUDA processing isn't available.

I don't claim that a new card will this this issue, only that you really do need a new one.

patties25696766
Participant
December 20, 2016

Thank you.

As I said in another forum, this entire conversation may be moot within a week since I know Santa is bringing me a new video card. That little card has been a work horse for eight years, without a glitch. I realize that I'm one of the lucky ones. The Nvidia is dead! Long live Nvidia!  (I must have glossed over that setting constantly, but I think that's because it's in the project settings when I would have expected to see it in "general", but I know just enough to be dangerous, so I probably would have ignored it there as well)

That being said, every time I have a problem with an Adobe product, I learn something new that helps me in the future. This will be no exception.

Ann Bens
Community Expert
Ann BensCommunity ExpertCorrect answer
Community Expert
December 20, 2016

Clear all media cache.

FAQ: How to clean media cache files |Adobe Community

Rename top folder the footage is in and relink.

See if that will work.

patties25696766
Participant
December 20, 2016

Thank you for your quick reply.

I had done what you suggested, only I hadn't renamed the folder.  When I renamed and re-imported the footage, it looks like it worked! I have rendered about a minute of the timeline, and it's still okay. I haven't added any effects or exported anything yet but my hopes are up, especially considering how I felt yesterday.


I've also been told that I need to update PPro CC. About 18 months ago, I put my editing setup on a computer that would take an act of God to connect to the internet because I was so distracted by shiny things. I guess I'll drag it over here and update.   (I shudder to think of the Win 10 updates I'm going to endure)

Thank you again.