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A
Alan Callaghan
Participant
August 25, 2020
Answered

An Unknown Error Occurred while opening the project - Premiere 2020

  • August 25, 2020
  • 2 replies
  • 1498 views

I had a crash and when I try to re-open the project it says "An Unknown Error Occurred while opening the project" - ok. 

 

So I go into the auto saves, losing a couple of hours of work is no big deal, but ALL of the auto save files are giving me the same error message. I have to go back to an auto save from a couple of days before. I lost 2 days of work... annoying, but is there any way to fix? 

 

I tired the following:


"Trashes the Preferences"
"Use Media Browser to try to import my most recent sequence - no dice" 
"Trashed Render Files"
"Un-installed Premiere and reinstalled"

Nothing worked. If nothing else, I would just like to flag it for Adobe to look into. It's weird that all the auto saves from today are also not working. 

    This topic has been closed for replies.
    Correct answer Graeme Bull

    You may need to rollback your Premiere version. Did you update Premiere midproject?

    2 replies

    Д
    Дмитро33713532t7yx
    Participant
    November 19, 2023

    ANYONE WHO READ THIS I CAN HELP YOU AS I FOUND NEW SOLUTION!

    Just turn on Icloud Drive and upload all files from Icloud to Mac. I solved this only by Uploading all files from Icloud to Mac. This should help.

      Graeme Bull
      Community Expert
      Graeme BullCommunity ExpertCorrect answer
      Community Expert
      August 26, 2020

      You may need to rollback your Premiere version. Did you update Premiere midproject?

        A
        Alan CallaghanAuthor
        Participant
        August 26, 2020

        Thanks for the reply. 

         

        Unfortunatly I did!

         

        This is not an end of the world kind of thing, just lost 2 days of work. Weird that ALL the auto saves from today will not work. 

         

        I can't import the sequence into premeire 2019, can I? Via Media Browser or something? 

         

         

        Graeme Bull
        Community Expert
        Graeme BullCommunity Expert
        Community Expert
        August 26, 2020

        Just roll back to your previous version and you should be fine. It doesn't happen to often but sometimes if there is an odd setting that they didn't accommodate for in the code that then doesn't get caught as an error when opening then it hard crashes. Poor coding is the answer here and hopefully somebody on the team will get on Q&A with Premiere to make sure every error is caught and displayed understandably. Lots of things to accommodate on an import though, so I don't imagine it's an easy task. For us as editors, make sure never to update midproject and if you do, then roll back one version (or whatever version you had before) and it should import/open again fine.

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