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Inspiring
November 1, 2024
Answered

Anybody having trouble with Premiere Pro Update v 25.0?

  • November 1, 2024
  • 3 replies
  • 1752 views

Is anybody having trouble with the latest update as of 10/15/24?

 

It seems like ever since I updated Pro to v 25.0 two and a half weeks ago we have been having trouble with the program slowing down and crashing.  We are near completion of all editing (Edit, color, sound, transcript, etc) for a two-hour production, and the program has started giving us trouble. 

It really began to get sluggish when we did a transcript for CC; maybe it was the straw that broke the camel's back because Premiere started to crash without warning after the transcript was finished.  Now, it will hardly allow me to click any command on the program without crashing. 

FYI - soon after we updated Pro, an info box appeared and said that the program was running extremely low on memory and that I should save the project and proceed with caution.  We have a 1 TB computer, so I don't think it is a memory issue.  We have deleted all auto-saves of previous versions.

 

As a secondary question, if I delete the media cache will my media in the timeline become "Unlinked"?  

 

Thanks,

Clay Riggs

    Correct answer ThisGeneration.net

    I figured it out: it was the auto transcription.

    I should have tried turning off auto transcribe before I uploaded a project.

    I launched Pro, started bringing up the project, clicked cancel, went to Edit > Preferences > Transcription, and disabled the auto transcription.

     

    The program seems to be working well now.

    3 replies

    A
    Ayhan35904328nun6
    Participant
    April 30, 2025

    Hi, I have the same issue. I did everything. Adobe Premiere (25.2.3 and past versions) are still not launching. The other versions as well. I'm getting 'bad INDEX offset array' pop up

    Just 24 versions are working. Is there any current development regarding the issue?

    ThisGeneration.net
    ThisGeneration.netAuthor
    Inspiring
    November 1, 2024

    I think the problem is that the Auto Transcribe feature is slowing down the process, causing Pro to stick and crash.  

    I can't turn it off because the program crashes before I can click Edit > Preferences > etc...

    Is there any way to turn off auto transcribe without launching the program?

    ThisGeneration.net
    ThisGeneration.netAuthorCorrect answer
    Inspiring
    November 1, 2024

    I figured it out: it was the auto transcription.

    I should have tried turning off auto transcribe before I uploaded a project.

    I launched Pro, started bringing up the project, clicked cancel, went to Edit > Preferences > Transcription, and disabled the auto transcription.

     

    The program seems to be working well now.

      MyerPj
      Community Expert
      MyerPjCommunity Expert
      Community Expert
      November 1, 2024

      Nice, well done and you freed up 30gb! 🙂

      Thanks for posting.

      MyerPj
      Community Expert
      MyerPjCommunity Expert
      Community Expert
      November 1, 2024

      You can safely delete the media cache, in fact you should with every update or upgrade. Try that and see if it helps.

        ThisGeneration.net
        ThisGeneration.netAuthor
        Inspiring
        November 1, 2024

        Thanks, I will give that a try.

        ThisGeneration.net
        ThisGeneration.netAuthor
        Inspiring
        November 1, 2024

        I deleted the Media Cache, and for my computer, it freed up about 30 GB...Don't ask me why.

        As far as Premiere Pro, it crashed again, the same as before.

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