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Katie30481571l6js
Participant
June 19, 2023
Answered

Arri Alexa 35mm - .mxf unsupported/corrupted

  • June 19, 2023
  • 2 replies
  • 4318 views
We are trying to import files shot on an Alexa35 using .mxf format and are receiving the error that the files are unsupported or corrupted, the files import into resolve just fine so corruption is out. Is there a workflow in place that we can use to import the raw footage into premiere/create proxies for editing? Thanks! 
    This topic has been closed for replies.
    Correct answer Fergus H

    Hi Brandon, 

    There are two issues this could be:

    1. If these files are from an ALEXA 35, running SUP 1.1, they cannot be imported into the current version of Premiere Pro (v23.5). This bug is fixed in the latest beta of Premiere Pro, which you can install from Creative Cloud Desktop.  

    2. If these are ARRIRAW files compressed used HDE, they cannot be imported into Premiere Pro. We are in the process of adding ARRIRAW HDE support to Premiere Pro but it's not yet available. You can decompress HDE files into uncompressed ARRIRAW and those files will work fine in Premiere Pro. 

     

    Regards,

    Fergus

    2 replies

    D
    Danzyg
    Participating Frequently
    July 27, 2023

    @Fergus H, Adding that we're having a similar issue with ARRI ALEXA 35 - ARRIRAW .MXF files. No matter what, they seem to show as unsupported. Tried 23.1, 23.4, 23.5 and the 24.0 Build 8 Beta. No luck / same error every time. Davinci Resolve reads the files and we can make proxies, but we're out of luck finishing in Premiere with the RAW assets.

     

    Any ideas or updates?

     

     

     

     

     

    Fergus H
    Community Manager
    Fergus HCommunity ManagerCorrect answer
    Community Manager
    July 30, 2023

    Hi Brandon, 

    There are two issues this could be:

    1. If these files are from an ALEXA 35, running SUP 1.1, they cannot be imported into the current version of Premiere Pro (v23.5). This bug is fixed in the latest beta of Premiere Pro, which you can install from Creative Cloud Desktop.  

    2. If these are ARRIRAW files compressed used HDE, they cannot be imported into Premiere Pro. We are in the process of adding ARRIRAW HDE support to Premiere Pro but it's not yet available. You can decompress HDE files into uncompressed ARRIRAW and those files will work fine in Premiere Pro. 

     

    Regards,

    Fergus

    E
    emiliomejia
    Participant
    July 22, 2024

    How do you decompress HDE files?

    Fergus H
    Community Manager
    Fergus HCommunity Manager
    Community Manager
    June 21, 2023

    Hi Katie, 

     

    Do you know what SUP version the ALEXA 35 is using? I ask because we are aware of a problem with ARRIRAW files from the ALEXA 35 when the camera has been updated to SUP 1.1. These files cannot currently be used in Premiere Pro or other Adobe video products. They will import but not play correctly. We are working on fixing this issue but don't yet have a date for a release. Depending on what your workflow is, one workaround is to create ProRes proxies in another app that can handle ARRIRAW files, such as ARRI's ARRI Reference Tool: 
    https://www.arri.com/en/learn-help/learn-help-camera-system/tools/arri-reference-tool

     

    I'd be happy to talk to you about other possible workarounds; feel free to send me a private message. Also, if the ALEXA 35 that shot the footage you're working on was not running SUP 1.1, please let know, as the problem then is something different. 

     

    Regards,

    Fergus

    K
    Katie30481571l6jsAuthor
    Participant
    June 28, 2023
    Hi there Fergus!

    Thank you so much for your reply.

    We created .mov proxies in DaVinci Resolve and were able to import those
    into premiere pro, but when trying to link back we are getting an error
    that says the audio channels must match. When we created the proxies, we
    matched the audio by timecode (except for several days where the timecode
    did not work and the proxies had to be made without audio and manually
    matched in PP23.) in DaVinci Resolve.

    We've carefully matched the original audio and are unsure how to linkback
    within the premiere pro application now that most of the footage has been
    imported. This has been weeks of work, and I would hate to lose steam on
    the deadline. Any help or suggestions would be greatly appreciated.

    The project will be exported to be colored in Resolve.

    We've tried both ways, by importing just the proxy files into premiere and
    trying to reconnect full res media which results in the screen capped
    error. Proxy to Premiere to Full Res Error.

    And if we try to import the MXF, and link to proxy we receive the Full Res
    to Proxy error.

    Please help, the deadline for this project is July 2.
    Fergus H
    Community Manager
    Fergus HCommunity Manager
    Community Manager
    June 28, 2023

    Hi Katie, 

    I'm going to reach out to you via email, as I think a phone call will be useful.  

    Regards,

    Fergus

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