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Arri Alexa 35mm - .mxf unsupported/corrupted

New Here ,
Jun 19, 2023 Jun 19, 2023

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We are trying to import files shot on an Alexa35 using .mxf format and are receiving the error that the files are unsupported or corrupted, the files import into resolve just fine so corruption is out. Is there a workflow in place that we can use to import the raw footage into premiere/create proxies for editing? Thanks! 
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Editing , Error or problem , Import

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Adobe Employee , Jul 30, 2023 Jul 30, 2023

Hi Brandon, 

There are two issues this could be:

1. If these files are from an ALEXA 35, running SUP 1.1, they cannot be imported into the current version of Premiere Pro (v23.5). This bug is fixed in the latest beta of Premiere Pro, which you can install from Creative Cloud Desktop.  

2. If these are ARRIRAW files compressed used HDE, they cannot be imported into Premiere Pro. We are in the process of adding ARRIRAW HDE support to Premiere Pro but it's not yet available. You can decompress HDE

...

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Adobe Employee ,
Jun 20, 2023 Jun 20, 2023

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Hi Katie, 

 

Do you know what SUP version the ALEXA 35 is using? I ask because we are aware of a problem with ARRIRAW files from the ALEXA 35 when the camera has been updated to SUP 1.1. These files cannot currently be used in Premiere Pro or other Adobe video products. They will import but not play correctly. We are working on fixing this issue but don't yet have a date for a release. Depending on what your workflow is, one workaround is to create ProRes proxies in another app that can handle ARRIRAW files, such as ARRI's ARRI Reference Tool: 
https://www.arri.com/en/learn-help/learn-help-camera-system/tools/arri-reference-tool

 

I'd be happy to talk to you about other possible workarounds; feel free to send me a private message. Also, if the ALEXA 35 that shot the footage you're working on was not running SUP 1.1, please let know, as the problem then is something different. 

 

Regards,

Fergus

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New Here ,
Jun 28, 2023 Jun 28, 2023

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Hi there Fergus!

Thank you so much for your reply.

We created .mov proxies in DaVinci Resolve and were able to import those
into premiere pro, but when trying to link back we are getting an error
that says the audio channels must match. When we created the proxies, we
matched the audio by timecode (except for several days where the timecode
did not work and the proxies had to be made without audio and manually
matched in PP23.) in DaVinci Resolve.

We've carefully matched the original audio and are unsure how to linkback
within the premiere pro application now that most of the footage has been
imported. This has been weeks of work, and I would hate to lose steam on
the deadline. Any help or suggestions would be greatly appreciated.

The project will be exported to be colored in Resolve.

We've tried both ways, by importing just the proxy files into premiere and
trying to reconnect full res media which results in the screen capped
error. Proxy to Premiere to Full Res Error.

And if we try to import the MXF, and link to proxy we receive the Full Res
to Proxy error.

Please help, the deadline for this project is July 2.

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Adobe Employee ,
Jun 28, 2023 Jun 28, 2023

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Hi Katie, 

I'm going to reach out to you via email, as I think a phone call will be useful.  

Regards,

Fergus

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New Here ,
Jul 04, 2023 Jul 04, 2023

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Hey there,  

I also ran into this same issue this morning.  When I import the Arri 35 footage into premiere I get a message saying "Frame substitution recursion attempt aborting after multiple attempts on file".  The files do play in Resolve so curious if creating proxies in Resolve is the only work around to getting Arri 35 footage playable in premiere.  Thanks!

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Community Beginner ,
Jul 27, 2023 Jul 27, 2023

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@Fergus H, Adding that we're having a similar issue with ARRI ALEXA 35 - ARRIRAW .MXF files. No matter what, they seem to show as unsupported. Tried 23.1, 23.4, 23.5 and the 24.0 Build 8 Beta. No luck / same error every time. Davinci Resolve reads the files and we can make proxies, but we're out of luck finishing in Premiere with the RAW assets.

 

Any ideas or updates?

 

 

 

Screen Shot 2023-07-27 at 3.29.26 PM.png

 

 

Screen Shot 2023-07-27 at 3.14.50 PM.png

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Adobe Employee ,
Jul 30, 2023 Jul 30, 2023

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Hi Brandon, 

There are two issues this could be:

1. If these files are from an ALEXA 35, running SUP 1.1, they cannot be imported into the current version of Premiere Pro (v23.5). This bug is fixed in the latest beta of Premiere Pro, which you can install from Creative Cloud Desktop.  

2. If these are ARRIRAW files compressed used HDE, they cannot be imported into Premiere Pro. We are in the process of adding ARRIRAW HDE support to Premiere Pro but it's not yet available. You can decompress HDE files into uncompressed ARRIRAW and those files will work fine in Premiere Pro. 

 

Regards,

Fergus

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New Here ,
Jul 21, 2024 Jul 21, 2024

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How do you decompress HDE files?

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Adobe Employee ,
Jul 22, 2024 Jul 22, 2024

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@emiliomejia ARRI's free "ARRI Reference Tool" is a good option. 

 

Regards,

Fergus

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New Here ,
Jul 22, 2024 Jul 22, 2024

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Yes, you can convert HDE files in ART or in Davinci Resolve, but you can't "uncompress" them back to regular ARRIRAW. The best you can get is ProRes 4444XQ. Usable, but not lossless.

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