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Assets in Library greyed out in Premiere Pro

New Here ,
Mar 15, 2024 Mar 15, 2024

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Hello, I have stumbled across an issue where assets in a shared library are greyed out. I cannot drag them onto the timeline. It says they are not supported by Premiere. I'm not sure what's happened - I've been using this library like this for three years without any issues. I also have a File Syncing Error as well, which could be related - clicking the refresh button doesn't do anything. Please can you advise?

 

Premiere Pro 24.2.1 (I tried rolling back to 24.1 and 24.0.3, to no avail)

Windows 10 Pro - company laptop, business Creative Cloud account

 

creative-cloud-libraries-sync-error.JPGgreyed-out-premiere-pro-libraries.JPG

 

 

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New Here ,
Mar 15, 2024 Mar 15, 2024

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I am now also getting a Libraries Sync Error as well:

 

libraries-sync-error.JPG

 

 

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Community Beginner ,
Mar 15, 2024 Mar 15, 2024

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I think, this service is no longer supported.

https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

I'm very sad about this, too

 

// Harry

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