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kmhusky222
Participant
May 17, 2018
Question

Audio Cuts Out At The End Of Clip

  • May 17, 2018
  • 1 reply
  • 1693 views

Alright, i am a little pissed. I edit videos for youtube. i record gameplay on my ps4 and edit on Premiere Pro CC. nearly every clip, ill export it just fine, then ill be editing and bam, video freezes or a red or black screen appears and freezes the source window. after playing through it, the video comes back but theres no audio. the first time this happened i thought all of the clips had been corrupted and i deleted them. this time i played the clips back in quicktime and windows movie and tv and the effected area is perfectly fine. the audio sounds better than in premiere as well. soim tired of this, there doesnt seem to be any solution other than converting al of those hours of content into another file type to edit. im on a hp pavilion core i7 7th gen windows 10. currently downloading davinci resolve to see if it works. if it does and i dont get help with this, i may end up using resolve for the time being and ending my subscription to adobe. any help is appreciated.

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1 reply

Vidya Sagar
Adobe Employee
Adobe Employee
May 18, 2018

Hi kmhusky222,

Sorry for the trouble. What is the exact dot version of Premiere Pro? Steps: FAQ: How to find the exact version of Premiere Pro you're using?

Have you tried clearing the media cache? Steps: FAQ: How to clean media cache files?

Thanks,

Vidya

kmhusky222
Participant
May 22, 2018

sorry for the late reply. it is 12.0.1 and yes i cleared the media cache and everything

kmhusky222
Participant
June 1, 2018

Hi kmhusky222,

Thanks for the reply. As suggested by Jeff, please update Premiere Pro the latest version(12.1.1) using Creative Cloud app. Here are the steps: Update apps to the latest release of Adobe Creative Cloud

Thanks,

Vidya


it is the latest version. it only ever started occurring after the latest versions. i will try the handbrake thing jeff suggested but depending on how long it takes. i may continue using davinci resolve, unless there is a fix that someone finds.