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JordanLynn1
Participant
May 1, 2013
Answered

Audio dropping out during playback in timeline

  • May 1, 2013
  • 22 replies
  • 66208 views

Hey everyone,

I've dug through these forums and unless I just completely overlooked it I have not found a solution to this issue. I've listed my setup below and then have stated the issue I'm experiencing.

27-inch, Mid 2011 iMac

3.4 GHz Intel Core i7

16GB 1333 MHz DDR3

AMD Radeon HD 6970 1024MB

Running Mac OS X Lion 10.7.5 (11G63)

Currently working off of a portable 1TB G-Technology G-DRIVE via FW800.

Working in Premiere Pro CS6 Version 6.0.2

Editing in a sequence with settings:

1920 x 1080 23.976fps (also tried in a 29.97fps timeline with same issue)

Working with footage that is 23.98fps

Working with a combination of ProRes 422 (LT) and native H.264 Quicktime files strait from a 5D Mark 3.

The issue I'm having is during playback the audio will competely drop out. The video will continue playing on just fine but the audio drops completely out. All audio levels drop as well in the audio mixer meters so it truly is losing all communication with my audio layers in the timeline.

I read in other forums to go into Finder and delete out the .caf files, re open Premiere Pro, wait for them to be recreated then carry on. I tried this approach with no luck. Deleting the .caf did not change anything. Audio is still dropping out as I try to play through my timeline. The only way to get the audio back is to pause then press play again. I have 5 total channels of audio with only 2 of those channel active.

Any ideas on what is happening would be greatly appreciated. This is incredibly frustrating have to export out a video just to be able to watch it through.

    Correct answer dsfsdsdfsdffdsf

    I had the exact same problem when transitioning from FCP to Premiere the other month. It was indeed incredibly frustrating. I solved it in my instance by keeping my projects and cache on the system drive (Documents/Adobe/Premiere Pro/6.0 on a Mac). Haven't had the audio dropouts since. I'm guessing it might be a similar problem for you as you're working off an external drive. Try keeping the media and assets on the external drive but the project on the system drive in the Adobe default location. Good luck!

    22 replies

    Show previous replies
    B
    bubbadoonyc
    Participant
    February 24, 2014

    Bump.

    Getting this same problems in Premiere 7.2.1.

    Suddenly my sequence's audio drops out entirely. The waveforms are there. Video plays back at the full frame rate. But no audio.

    I'm working on a 2012 Mac, 24GB RAM, OS 10.9.1, with Prores LT files in a Prores sequence, 29.97. No mixed frame rates. Previews and caches are stored locally on the startup drive.

    All I can do is to duplicate my sequence periodically, and then I revert to my last saved version when this occurs. This is obviously not ideal.

    lehestro
    lehestro
    Inspiring
    August 1, 2014

    I'm also having this issue. It wasn't a problem for me, actually, until the move to CC 2014. I have my cache files on my SSD system drive, and all my media on a fast USB 3 SSD external. Still this issue. Rendering audio doesn't help. I just increased by audio buffer from 512 to 1024. Hopefully that will help somewhat. Will report if it does.

    Also, I should say, it doesn't do this all the time. Just at random. It has, however, gotten progressively worse.

      dsfsdsdfsdffdsf
      dsfsdsdfsdffdsfCorrect answer
      Inspiring
      May 1, 2013

      I had the exact same problem when transitioning from FCP to Premiere the other month. It was indeed incredibly frustrating. I solved it in my instance by keeping my projects and cache on the system drive (Documents/Adobe/Premiere Pro/6.0 on a Mac). Haven't had the audio dropouts since. I'm guessing it might be a similar problem for you as you're working off an external drive. Try keeping the media and assets on the external drive but the project on the system drive in the Adobe default location. Good luck!

        J
        JordanLynn1Author
        Participant
        May 1, 2013

        Hey Paul,

        Sorry for the delay in my response. I wanted to give your suggestion a fairly thourough test drive before saying that IT WORKED. At least for the time being! That's strange, I wonder why moving those things to my system drive would make any difference? I guess I should have mentioned this in the original post but one thing I did notice was that I would only have this issue on projects that were pretty intensive. I edit a weekly web series which is a very basic set up of two layers of video and two layers of audio and I never have that problem.

        Anyways, thanks for the suggestion! It has *knock on wood* solved my problem for now.

        -J

          J
          JordanLynn1Author
          Participant
          May 6, 2013

          I also have been struggling with this issue with the exact setup as JordanLynn above (iMac 27", etc.). The only difference is that my FW800 is a permanent RAID5 storage device.

          I searched high and low for info and posted on CreativeCow: http://forums.creativecow.net/thread/3/935424#939701 and spent hours on the phone with Adobe.

          I will post this as a solution back on CreativeCow and try it myself.


          Just wanted to update everyone on how things have been going using this option we discussed.

          So for a few days now everything has been running great. Unfortunately I just started having the same issue again out of nowhere. I have no idea what has made it decide to start dropping the audio again as I have not changed anything at all in how I've been working over the past few days.

          So I'm not sure what the answer is. But certainly moving the project and cache files to my system drive helped stop the problem for a few good solid days.

          -J

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