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JordanLynn1
Participant
May 1, 2013
Answered

Audio dropping out during playback in timeline

  • May 1, 2013
  • 22 replies
  • 66205 views

Hey everyone,

I've dug through these forums and unless I just completely overlooked it I have not found a solution to this issue. I've listed my setup below and then have stated the issue I'm experiencing.

27-inch, Mid 2011 iMac

3.4 GHz Intel Core i7

16GB 1333 MHz DDR3

AMD Radeon HD 6970 1024MB

Running Mac OS X Lion 10.7.5 (11G63)

Currently working off of a portable 1TB G-Technology G-DRIVE via FW800.

Working in Premiere Pro CS6 Version 6.0.2

Editing in a sequence with settings:

1920 x 1080 23.976fps (also tried in a 29.97fps timeline with same issue)

Working with footage that is 23.98fps

Working with a combination of ProRes 422 (LT) and native H.264 Quicktime files strait from a 5D Mark 3.

The issue I'm having is during playback the audio will competely drop out. The video will continue playing on just fine but the audio drops completely out. All audio levels drop as well in the audio mixer meters so it truly is losing all communication with my audio layers in the timeline.

I read in other forums to go into Finder and delete out the .caf files, re open Premiere Pro, wait for them to be recreated then carry on. I tried this approach with no luck. Deleting the .caf did not change anything. Audio is still dropping out as I try to play through my timeline. The only way to get the audio back is to pause then press play again. I have 5 total channels of audio with only 2 of those channel active.

Any ideas on what is happening would be greatly appreciated. This is incredibly frustrating have to export out a video just to be able to watch it through.

    Correct answer dsfsdsdfsdffdsf

    I had the exact same problem when transitioning from FCP to Premiere the other month. It was indeed incredibly frustrating. I solved it in my instance by keeping my projects and cache on the system drive (Documents/Adobe/Premiere Pro/6.0 on a Mac). Haven't had the audio dropouts since. I'm guessing it might be a similar problem for you as you're working off an external drive. Try keeping the media and assets on the external drive but the project on the system drive in the Adobe default location. Good luck!

    22 replies

    D
    DeBry Studios
    Participant
    March 3, 2022

    Can a moderator remove the correct answer? The "Correct" answer didn't work for OP, and I'm still running into the same problem still happens 9 years later...

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    March 3, 2022

    Hi DBS,

    I'm not really a fan of changing legacy posts. In fact, this one should probably be locked as it has become a catch-all post that has gotten by us. 

     

    Feel free to create a new post with full system details and details about your media. This one from 2013 is not relevant with today's media, hardware, and version of Premiere Pro.

     

    That would be a lot better if you don't mind.

     

    Thanks,.
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Himmelpartner
    Himmelpartner
    Participant
    June 22, 2021

    Hi! I just updated my grafics card and restarted the computer. Problem fixed for me! 

    I'm using the "NVIDIA GeForce RTX 2080 Ti". 

    J
    JWAZ000
    Participant
    May 16, 2021

    I solved it by saving to the same internal harddrive my project is on.  It was dropping out when on my C drive (which had tons of extra space)

    R
    rogerm13077975
    Participant
    April 8, 2019

    I tried this fix, but it still didn't work. In my case, I was working with a very simple edit, with no audio problems. I save the work, then opened it later, and this problem came up. So I tried putting the preview files back to the system drive, with no change. Anyone have any other advice?

    L
    Lise James
    Participant
    June 21, 2018

    I have found a solution for this very frustrating issue, that works for me. I found that after I have clicked on the enter/return key to pre-render, that my audio would drop out, including the vu meter.  In the timeline, I click and highlight the audio track, then I click on the little diamond shape under the left side, where it says "Audio 1". You can not see that diamond, unless you click, and highlight  the audio in the timeline. There is an arrow on either side of the diamond that I speak of. Sometimes that diamond is black, and sometimes it is white. This works for me.
    I work with Premiere Pro CS6 on my MacBook Pro laptop (17-inch, Late 2011)

    C
    Chriscella
    Participant
    January 25, 2018

    Hi, first time forum poster here and I have joined the ranks to say how infuriating this is! For me it has been since the last update. I have tried the methods mentioned here (saved my project to a local drive instead of my external drive and upped the buffer size in Audio Hardware preferences as mentioned by the adobe employee and rendered out a new audio track, via premiere and audition, cleaned my cache before starting) all to no avail. I have filled in a bug report but is there any new news on this? It is driving me crazy. I shouldn't have to start/stop play every couple of seconds. Also really embarrassing when you have a client next to you, I have been making them tea/coffee and rendering out via the media encoder just so they can see the edits, then if they want to make changes, more tea and re-render. Its been lucky on this project that the films are small so render out quickly but still, it is making me look unprofessional!  Not happy.

      B
      berikaspace
      Participant
      October 23, 2016

      Hello , Ive solved this problem by reducing the Latency from my Audio interface console (motu 828hybrid) from 1024 to 512

        E
        exile1972
        Inspiring
        February 8, 2017

        like many others here I also was completely stumped by the audio dropout issue and it's taken me quite awhile to track down the source of the issue but I believe I have found the source of the problem on my system. I'm on windows 10 but I'm guessing the same bug is causing problems on the mac side too.

        I'm working with mxf files in which this is the audio:

        Source Audio Format: 48000 Hz - 16 bit - Stereo

        Project Audio Format: 48000 Hz - 32 bit floating point - Stereo

        the default sequence setting is 32 bit.

        For me the mismatch of 16bit source footage inside a 32 bit sequence was the trigger for all of my audio dropouts. By converting the 16bit audio to 32bit, the dropouts have disappeared.

        perhaps this will be a fix for others...

          J
          jasonz76628015
          Inspiring
          February 13, 2017

          Hi, I'm suddenly having the same issues in Windows 10, with Premiere CC 2017. 

            M
            moosefuel
            Participant
            March 14, 2016

            I've had this problem for years, I thought that more memory would fix it, nope. I thought that a faster computer would fix it, nope. I thought that working from a SSD would fix it, nope. So now I've just gotten used to it, and I hardly notice it when I stop and restart playback to bring back the audio until the next drop-out.

            J
            jaydloe
            Participant
            January 11, 2016

            *Solution*

            If you have adobe audition 'right click' the audio clip in premiere and click 'Edit in Audition'.

            After that the clip audio changes from the default colour to indicate it has changed. You don't need to edit the audio in audition.

            I don't know why this works but it did for me.

              joshuavik
              joshuavik
              Participant
              March 10, 2016

              THANK YOU! This has been driving me nuts ever since I started working in Premiere Pro two long, frustrating years ago. Your 'Edit in Audition' trick is the only thing that has worked.

              Hopefully this workaround is at least a clue that helps Adobe to finally fix the problem in Premiere Pro itself. Seems to have something to do with Premiere trying to conform different bit-depths in the timeline on the fly.

              Y
              yvonvite
              Participating Frequently
              October 12, 2015

              I have the same problem... I found a quick solution to not stop working, it's not the best but you can continue to work.

              Just send the audio track have dropout sound during playback to adobe audition and save it. Problem solved...

              Cheers

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