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DUBBs
Participating Frequently
November 30, 2022
Question

Audio out of Sync after export

  • November 30, 2022
  • 3 replies
  • 2633 views

I comprised a video in Premiere Pro for the first time and I'm having issues with the export. I've tried exporting in several formats and settings but no matter what I do the audio is out of sync from the videos. If you watch the video in google chrome, on my PC windows media player, or in Premiere it works great. However, once I load the video onto a phone, my MAC,  or another platform it is out of time.

 

I've searched other posts, but none of those fixes seem to help. I've also attempted the "Hand Brake" software, and that didn't do anything either.

    This topic has been closed for replies.

    3 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    March 26, 2024

    Hello @DUBBs,

    Thanks for the message. I apologize for the lack of response to this bug report. Are you still having this issue? Let us know.

     

    I'll move your post to the Discussions board while we await your information.

     

    Thanks,


    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    November 30, 2022

    DUBBs,

    Sorry about that. If it's playing back in sync online after uploading, your computer might not be powerful enough to playback the compressed file on a computer in a player app. So, I believe you're OK.

     

    You can compress it further on a separate pass if it is more important to have the playback on the desktop. More powerful computer components could also do it. 

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    D
    DUBBsAuthor
    Participating Frequently
    December 1, 2022

    Hi Kevin,

     

    What do you mean compress it futher? Also, even if I save it as 1080 I am having the same issue. 

     

    I think I miscommunicated the first time. It is out of sync everywhere I watch it except on premier and the PC I used to comprise the video. It is an MP4 format, not exactly sure why it wouldn't play the same everywhere I watch it.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    December 1, 2022

    Oh, OK. I see what you're saying now. Can you transcode the file in Media Encoder to ProRes LT? I have a feeling your source media may be having issues. Drone footage is kind of notorious for that. If Media Encoder doesn't accept the file, try downloading Shutter Encoder and encoding the file with that tool. Hope it helps.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 30, 2022

    Please post screenshots of your media properties, sequence settings, and export settings.

    D
    DUBBsAuthor
    Participating Frequently
    November 30, 2022

    I understand where to grab a screenshot of the export settings in Premier, but how do I specifically get the media properties and sequence settings? I apologize for my ignorance, I am quite new to this software.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 30, 2022

    Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
    https://mediaarea.net/en/MediaInfo

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