Audio out of sync AFTER importing

[eduardokara]

Hello, how are you?

I've been searching for a solution for a while, but I can't seen to find any.

The thing is... I've been capturing some gameplay footage, with files that last an hour or even more.

When I watch the files in any player (Windows Media Player, VLC, Media Player Classic) they play fine, the audio and the video seems to be on sync and OK.

But after I import to Adobe Premiere, it just gets out of sync. Even when I watch in the Source Monitor, before dragging to the timeline.

It looks like there is a problem when conforming the audio.

But even the time duration is different from the original, there is some frames or even seconds of difference inside Premiere.

And this happens with different codecs, AVI (from FRAPS), H.264 (with AAC audio and MP3)...

I've tried cleaning the cache, deleting the software and reinstalling again, converting - everything.

Some are saying this is a recurrent bug on Adobe Premiere. Isn't there any fix or something that I could do?

It's really strange that the problems only occur AFTER importing. Outside of Premiere is fine, so there is no problem with the capture, right?

I would really appreciate if someone helps me. Thanks a lot!

PS: I have Adobe Premiere Pro CS6.

Intel Core i7

12 GB RAM

GeForce GTX 580

HD 2 TB 7200RPM

[Schnarfus]

Monday, May 12, 2014, 7:35pm CDT

I have googled my eyes out, and basically had (and still have) the same opinion as 'njmafl'. That is, why hasn't some Adobe big shot responded in an OFFICIAL manner and either given a fix, or a 'not gonna be fixed.'  ..something, ANYTHING.

But I *will* say that in all my investigations, the Handbrake solution provided by bailzmcl is the ONLY thing that solves the problem, and it works like a charm. Yes it's a work-around, and it adds ANOTHER encoding step, but at *LEAST* there is a solution; and Handbrake is a free, open-source product (which I happened to have installed *anyway* for other purposes). And it doesn't take too much time to do once you get used to the software.

So, thanks to bailzmcl for thee one and only (so far) solution. It does work. [again, my one concern is the extra encode..so take care that you don't keep degrading the video...use high(er)-quality settings in Handbrake]

--Schnarfus

[Guest]

Hi all,

I have been working with Adobe Premiere for years now and, like most of you here, some months ago the audio out of sync problems started. I record gameplay footage with an Avermedia Livegamer portable which creates MP4 files. Strange thing is. I have editted tons of video's recorded with the avermedia and the audio/video was perfectly in sync. But all of a sudden I got a file that wasn't in sync anymore. I have also editted tons of GoPro footage, and nothing 's wrong with those files. Atleast not yet...

So I have been googling for a solution and the handbrake solution sounds the most easy solution. I read a reply on this forum saying it is freeware and can be easily downloaded. Am I just a nerd or is it a well hidden download ? Could someone share a link if possible or give some good google directions that nerds like me can understand/use? I hope this workaround will work for me. Thanks in advance!

[Schnarfus]

Hey Crazio, did you find the Handbrake link you were looking for?  https://handbrake.fr/downloads.php

[Guest]

Yeah I did. Thanks!

It's just wierd. All of a sudden I only had to use handbrake twice now. And I have made a ton of new video's without any problems... Premiere is just wierd

[mrdanielscissorhands]

Hey bailzmc1...

Thanks so much for your answer! I think you have solved my problem! 😄

I imported a video from my old Nokia phone (Nokia e73), and after I edited it in Premiere and exported it, I noticed that some parts were out of sync. Now I think it works. After it's uploaded to YouTube I will see if it is still ok.

Btw, why is Premiere so bad at handling variable frame rate videos? I mean, if I play them in a video player they play fine. So how come I can't edit them and export them without them going out of sync in Premiere? I read somewhere that "time sensitive" programs like Premiere can't handle these variable bitrate videos. But what does that mean.. time sensitive??

Anyone know the answers to my questions?

Thanks

[A_IZ_u_IL_a]

thanks dude! that helped me and saved my 103-12 black ops gameplay

[acesouthern]

THANK YOU!!!! I don't know how you figure that out, but saved me a ton of work!

[rzenga]

God Bless you Sir. This works flawless to me ! Cheers!

[nicolac55915971]

thank you so much!

[Tabaquand]

Genius! It worked. I love handbrake. I used it to downsize some video files for uploading on an online course, but didn't know it could do this. I was afraid it was an issue with the cell phone and I was very disappointed about that, but your answer saved the day.

[pauls29096402]

Thanks bailzmc1

HANDBRAKE is the solution.

[Pml.K]

I tried using Handbrake and while it did help reduce the out of sync-ness of the audio and video, it's still not 100% in sync. This is really apparent in my case because it's a video of me singing a fast, upbeat song and it's quite obvious that my lips don't match the audio. I'm super frustrated because this is a video that I'm submitting for a competition and I cannot have anything that may allude the adjudicators to lip syncing.

Is there anything that I'm doing wrong here? If this helps, I'm using Mp4 clips in my project and I have Windows 10.

[Mikeart]

Hi Pml.K

If you have you Adobe Premier or a video editing program you could try unlinking the audio track with the video and then nudge the audio back and forth until it matches your lipsync?

[Pml.K]

Thanks, I tried it, it's much better, though I can't be sure if I synced it with 100% accuracy...at this point I don't know if anyone can tell the difference anymore. I'm sure there's a margin of acceptable error when it comes to our brains judging what is in sync and what isn't.

[Mikeart]

A great result. I agree with your observation re how our brains might not see the discrepancy in the sync esp if the audio is close enough to the visual mouth movement.(is it less than 200 milisecond ?)

Just to add to the complexity, have a look at this BBC video on another phenomenon called the McGurk effect illusion

https://www.youtube.com/watch?v=G-lN8vWm3m0 

[memovfx]

I honestly cannot thank you enough.

[Guest]

All I can say is that is problem is total [expletive deleted]!  Hundreds of dollars worth of PP and to have this problem is NOT acceptable!  I have tried all of the different suggestions above and NONE have worked!  This is plain unacceptable!

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Edited by moderator to remove profanity. Substituting a couple of characters doesn't cut it.

[matthew_reeves]

For how great Premiere Pro is at video editing I am starting to wonder if it is worth the effort and money. I am having the same issue with imported AVI files. I am importing AVI files because PP had issues with MPEG files. So in essence I have to do another work around to get the first work around to work. This is just ridiculous. I am having this issue in CS4 and people with CS6 apparently still have this problem.  

I echo njmafl's post. It is time for an official response. A moderator edited his post, but how about a solution?

[Nerdfury]

Adding my two cents for those that might still be seeking an answer. I eventually gave up and opened the movie file in Windows Movie Maker, edited it, then saved it. Lo and behold, turns out it loses the sync issues once opened in Premiere.

So, if you're having issues with sync issues from a device, open it in WMM or iMovie, save it as a new file, then open it in Premiere.

Sorted.

[tosser1232131323]

If you have to open and edit in another application, why would you bother returning to Premiere? Seems like a show-stopper bug to me and I'm fast thinking of returning to Final Cut Pro

[dom@dvdfever.co.uk]

Thankyou! I didn't have to cut up the long file into pieces, but importing it into Windows Movie Maker and exporting it worked a treat! It's lost the 5.1 audio it had, and I don't know if there's an option to correct that, but for this it wasn't important - the sync was the main issue. Thankyou again! That's been driving me round the bend for ages 

[realfoodie]

the movie maker trick worked for me, fairly easy workaround- thank you!

[pr1m8]

This is not so much a fix as a workaround but it is simple. Open file in Quicktime, Save file as and select Save as ref movie. All fixed

[njthomps65]

pr1m8's solution worked perfectly!

[rTiGd2]

The issue is clearly PP not handling variable frame rate video. I also do webcam video and even bought QT Pro for the "reference movie" but that failed (as did the strange suggestion of changing the file extension.

My workaround: Install Handbrake, transcode to a lossless video as constant bitrate and then import that.