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audio playback problems

New Here ,
Jan 26, 2025 Jan 26, 2025

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i have an issue with audio playback

error code is 1609891832 

google tells nothing about this code and its my first project)

help me please with it, thank you!

Знімок екрана 2025-01-26 231525.png

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correct answers 1 Pinned Reply

Adobe Employee , Jan 27, 2025 Jan 27, 2025

Hi Serhii, very sorry for the error!

The first thing I suggest is to clear your media cache. Here's how to do that: https://adobe.ly/4g9WBsw

 

Could you tell us any information about the audio you're using? What did you use to record your footage?

 

Happy to help,

Caroline

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Adobe Employee ,
Jan 27, 2025 Jan 27, 2025

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Hi Serhii, very sorry for the error!

The first thing I suggest is to clear your media cache. Here's how to do that: https://adobe.ly/4g9WBsw

 

Could you tell us any information about the audio you're using? What did you use to record your footage?

 

Happy to help,

Caroline

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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