Audio playback very quiet

[mandyb91257168]

Last week Premiere Pro on my Mac Pro suddenly only played audio very quietly, like barely audible. Youtube, Spotify, etc. all worked fine. My track meters show levels peaking at 0 and I've tested different projects and created a new project and tested bars and tone. I've tried changing my audio hardware to internal speakers, external speakers, loopback audio. I've tried different speakers. And opening the same project on a different computer worked fine. 

Randomly, the next day the audio levels were back to normal on my desktop, but now this morning after not having opened Premiere for a few days, they are back to being very quiet. I haven't adjusted any settings between Premiere working and not working. Any ideas on what to do? Appreciate any help!

I'm currently running on macOS Monterey v 12.6 and Premiere Pro 2022 v 22.6.2

[Peru Bob]

Can you try a different set of headphones?

[mandyb91257168]

Yes, I've tried different speakers, wired headphones, bluetooth headphones.. No matter what device I use, other programs play back the audio fine but Premiere plays it very quietly.

I forgot to mention that I also tried deleting media cache files.

The problem started when I began cutting a separate project in Avid. Not sure if that has anything to do with it. Avid is closed when I work in Premiere, but there might be a correlation? 

[Peru Bob]

Does it happen with a new project?

Try creating a new project and import the old one into it.

[mandyb91257168]

Yes, even if I create a new project and have nothing in it but bars and tone, the tone won't play at a proper level. Any other ideas to try?

Appreciate your help!

[Peru Bob]

When it is doing it, you may want to try Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups on your browser.  You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person, and then ask for the Video Queue.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html
asters/

[mandyb91257168 · Accepted solution]

I didn't even think to contact Adobe support! I just chatted with someone there and we discovered that if I have something plugged in to the headphone jack on my mac pro, somehow the audio playback in Premiere is interrupted. So if nothing is plugged in and I set my audio output to mac speakers, the audio playback is back to normal. Not completely helpful, as I would much prefer to have audio playback on headphones or external speakers, but at least a workaround for now. The support guy was hopeful the next Premiere update would fix the issue.  

Thank you for your suggestion, Peru Bob!

[Peru Bob]

I'm glad you've got a workaround.