Participant

Answered

Auto saves didn't auto save.

Forum|Forum|7 years ago
August 31, 2018
10 replies
34825 views

This is a very weird problem, and has never happened before.

I have auto saves set to every 2 minutes, because premiere crashes a lot for me. I was working on a project for 2 hours, and I saw the auto save window and bar pop up many times. Then premiere crashed, so I opened up the project again only to see I lost 2 full hours of work. I checked the project file, and the existing auto saves, all of them said last modified: 2 hours ago. I have no idea what happened, and this is very stressful. I can't seem to find others with this problem, and I have no idea why it happened. That was the only sequence opened at the time so it wasn't saving a different sequence or anything. This makes no sense at all.

This topic has been closed for replies.

Correct answer Peru Bob

Do not rely on autosaves, Autosave in Premiere Pro has never been reliable.

Save different versions of a project as you go along at regular intervals to a backup drive different from the drive on which your projects are located.

Kevin-Monahan

Community Manager

Hi Community,

I had a bug report I was going to highlight here in this post, but I could not locate a good one. The obvious clickbait one, I believe, has been solved:

https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/37064065-auto-save-not-working

The comment, "Manually saving seems to disable whatever timer auto-save is using," is important in the report. I believe that manually saving used to override the AutoSave function from being enabled. That is no longer the case. Therefore, please file a new bug if you are experiencing something similar.

The User Guide says the following:

The auto-save occurs irrespective of whether you manually save the changes to the project or not. Earlier, Premiere Pro would not execute auto-save if you manually saved within the interval setting. If the system goes idle for a period beyond the interval setting, Premiere Pro forces an auto-save.

If people are still experiencing Auto Save failing on you, please leave a message below and we can help you troubleshoot.

User Guide Documentation describing the Auto Save feature is here: https://helpx.adobe.com/premiere-pro/using/preferences.html

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

J

john22732097sp91

Participant

What "professional" software cant do an autosave? totally unacceptable

M

Michael Grenadier

Legend

had this problem many times in fpc7. So other "professional" software can have this problem...

J

J25FDA

Participant

As someone said before in this chat, look throughout your entire computer. I had the same problem but when I searched for the video i found several iterations of saved copies. I looked for the most recent one and there it was

westwebb

Participant

A very similar thing happened to me. Auto-Save in general needs to be completely revisited. I have mine setup for 2 minutes as well, and it always haults my workflow because when the window pops up you can't do anything until it leaves. With the 15.1 update, Auto-Save has been sending premiere into "Not Responding" mode. A week ago I lost about 20 mins in progress and couldn't find an auto-save, nothing compated to your loss.

R Neil Haugen

Legend

As a decently long time user, I simply don't understand a 2- minute a-s. How many saves do you have set?

If 20 ... that would mean that in under an hour you would be over-writing previous auto-saves. And so if there was a bit of corruption in there you didn't notice, you're ... in trouble.

Do you do any manual saves and save/as or save a copy? I learned real quick that auto-save even when working perfectly couldn't save me. I was using 5 minute saves, 20 copies. Didn't otherwise save my project. And yep, after going to a different sequence there was corruption in it. That project came down. And it was in all a-s copies.

From then on, I've done the Ctrl/Cmd-S routinely as an auto-action of my fingers. Do iterative save-as routinely and continue from the new file. Do routine save-a-copy of any major projects.

Neil

Everyone's mileage always varies ...

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Michael Grenadier

Legend

as I've said before, I save my premiere projects to a folder that is automatically synched to my dropbox account. There are a number of advantages to this workflow. First, I work in a few locations on a number of computers with either duplicate drives containing my media or with a portable drive I shlepp with me. The latest project is available locally on all the computers I work on. AND, dropbox allows me to access all versions of the project file saved in the last 30 days....

Been working this way for the last few years in premiere without any issues...

M

munir5CEB

Participant

I'll be honest here. I don't care how hard is to build a proper software but as long as it charges you MONEY it HAS TO WORK! And what has it done, it dumped my 8h of work straight into thrash.. I saw autosave pop up window 100s of times and it DID NOT save anything, so what is the purpose of having the opetion which is not reliable or not working at all? It's really the WORST software possible to work with, I don't say this in general because everything else is great but the reliability is WORST ever, the Auto save doesn't work, and SAVE AS also saves exactly N O T H I N G!!!!! So what do I have to do? Save files with my own hands into the hard disk using magic stick? Really disappointing...

Wouldn't recommend this to anyone.

M

Michael Grenadier

Legend

I understand your frustration but have you double checked your autosave location in your project scratch disk settings? and done a system wide search for your project name? I've been working with video editing system for a very long time and everyonceinawhile I've slipped up and made a mistake... it happens...

calumm79481591

Known Participant

new premiere pro is so unstable and unreliable. I am looking for an alternative. This level of stress simply can't be tolerated.

calumm79481591

Known Participant

I take it back. It was my fault this time. Sorry.

R Neil Haugen

Legend

Just glad you're working again!

I totally understand frustration and moments of hmmm ... less than perfectly polite thoughts or comments? I think that's a built-in part of any video post-process work I know of. Any type of work, any app ... it's gonna happen.

In fact, it's from being ticked beyond belief a few times over losing things that I FINALLY really truely learned to set up a save routine that a few of the curmudgeonly types that were on here when I started a few years back pushed.

Create a project, save IMMEDIATELY.

Every semi-major step in the process, do an iteritive save-as, continue working in that new project file.

And ... the auto-saves go on a different drive than the project files, in case of drive issues.

After a bit, you do it fast and don't even think about it. And when something happens (that's not an if, but a when, as it will happen!) ... you have a better chance of being able to salvage the job without much wasted time.

Neil

Everyone's mileage always varies ...

S

Shawsh5E2C

Participating Frequently

sorry, but this is completely unacceptable for a paid software of this size. 9/10 times I create a million project files and I never get crashes or any problems, but I swear every time this 1/10 cases occurs where I forget to create multiple files along the process it crashes and I'm left with a completely empty project after hours of work!!!! despite seemingly 100 autosaves. Might as well disable this function all along as it is compleeetely useless. This is very frustrating adobe, reliability should be a top priority, not new features and tools. PS: my editing PC is highly specced and does not crash due to low performance.

R Neil Haugen

Legend

You don't ever actually save your work? I can't imagine any experienced computer user never ever saving their crucial work. In any program ...

Neil

Everyone's mileage always varies ...

S

Shawsh5E2C

Participating Frequently

Obviously you didn't read my comment.

D

derekt91363085

Participant

did you end up finding a solution? i am having the same problem. It says my autosave is on but i look in the autosave folder and its empty

M

Michael Grenadier

Legend

this is not normal behavior.

do a search for your project name and see if the autosaves are someplace unexpected... Never seen it never saving.

Also, try changing the autosave location and the autosave interval and see if that makes a difference. You might try resetting your preferences...

C

chrisbayard

Participant

Doing a search for project name hit the jackpot. Latest autosaves were not where they were supposed to be. Thanks!

Ann Bens

Community Expert

If your project is corrupt without you knowing so will your auto saves be.

As Bob says: do a Save a Copy on regular intervals.

Make new project and import old one: see how that goes.

Peru Bob

Correct answer

Community Expert

Do not rely on autosaves, Autosave in Premiere Pro has never been reliable.

Save different versions of a project as you go along at regular intervals to a backup drive different from the drive on which your projects are located.

RearAdmiralAuthor

Participant

Well, looks like my progress is lost, but I'll be sure to actually save more frequently next time.

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