Known Participant

Question

AVI file import gives "Unsupported format or damaged file" but file plays everywhere else

Forum|Forum|9 years ago
April 28, 2016
3 replies
29318 views

See attached screen capture: This is an AVI file attempting/failing to import, with the file's attributes shown next to it on the same screen capture. This file is from a Garmin 20 dashcam. I cannot see anything unusual in the attributes.

My system is a 3 year old Intel I-7 3770 with 32gb memory, NVIDIA GTX 560 dual monitor. Running windows 7. Premiere V 9.2.0(41).
I use files from many multiple sources and it seems this product along with media encoder is getting worse at importing anything in the last 2 years. The file I'm trying to import can even be played by MS media player (which can hardly play anything). The file is obviously not "damaged". What do you suppose is the issue here? Thank you.

This topic has been closed for replies.

D

defaultje82tyv8grao

Participant

It's been almost 10 years. PP still doesn't support a common format. What a joke.

Mike Dziennik

Community Expert

Wow, this is an old thread.
One option you can use now is to rewrap your media using something like ShutterEncoder. The codec stays the same but the wrapper (in this case .avi) is changed. The process is very quick because no encoding is done and the quality of your video stays the same. the wrapper will be .mp4 and you should be able to use in Premiere.

F

franziskab96801408

Participating Frequently

Similar problem here. I have several avi format animations in my project that used to play fine, but ever since I upgraded to the 2018 version they seem to have become "unsupported". I think it is outrageous, that Adobe just dropped a widely used format.

Very very unhappy with this latest version, Adobe! Besides this issue, which I've only just noticed, there's the performance issue and the search bar issue and I'm sure others that I just haven't discovered yet.

Ann Bens

Community Expert

Premiere does not support h.264 in an avi container.

convert first before importing e.g. with HandBrake to mp4

G

George in SeattleAuthor

Known Participant

Thanks. I was afraid that would be the case. According to my stopwatch, that means about 95 hours of dedicated CPU time to convert everything, and from an already lossy source.

Anyone know where we put in enhancement requests? This should be a supported format. It seems like Premiere and Media encoder where able to read more formats in the past, or at least wasn't having to convert as many of them.

John T Smith

Community Expert

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform for feature requests

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