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Black frame when paused, sometimes all the time

Community Beginner ,
Nov 01, 2018 Nov 01, 2018

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In the latest update with Premiere, whenever I'm paused with footage in the timeline the frame turns black sometimes all together even when playing. Also, when I'm playing in the source window the media in pending ALL THE TIME! The only thing that helps is restarting and hoping it doesn't do it again, it does it within about a half hour to an hour then I have to restart again.

Windows 10 Home 64 bit

Intel i7-4790k

32GB Ram

Geforce GTX 970

Premiere Pro Ver 13

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correct answers 1 Correct answer

Adobe Employee , Sep 28, 2022 Sep 28, 2022

Hi Lindsey_CIR,

This bug was fixed in v.14.8. If you or anyone else on this thread still has this issue, please create a new post. I am locking this one.

 

Thanks,
Kevin

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Community Expert ,
Nov 01, 2018 Nov 01, 2018

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Delete the Media Cache and Media Cache files.

If that doesn't work, Try resetting the preferences:

FAQ: How to reset preferences in Premiere Pro?

If that doesn't work, try resetting the Workspaces:

Reset a workspace

Reset the current workspace to return to its original, saved layout of panels.

  1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.

from here:

https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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Community Beginner ,
Nov 02, 2018 Nov 02, 2018

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Deleting the Media Cache seemed to work.

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Community Beginner ,
Nov 02, 2018 Nov 02, 2018

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NOPE NEVERMIND!! It's back!

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Community Expert ,
Nov 02, 2018 Nov 02, 2018

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Try the other suggestions.

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Adobe Employee ,
Nov 07, 2018 Nov 07, 2018

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Hey Lindsey!

Did resetting your workspace fix this issue? Let us know!

Caroline

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Adobe Employee ,
Sep 28, 2022 Sep 28, 2022

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Hi Lindsey_CIR,

This bug was fixed in v.14.8. If you or anyone else on this thread still has this issue, please create a new post. I am locking this one.

 

Thanks,
Kevin

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