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Inspiring
August 18, 2021
Frage

Black preview screen in Mercury CUDA when playing Red footage

  • August 18, 2021
  • 2 Antworten
  • 1412 Ansichten

I've been told over the phone by the customer service to call nvidia to see why Adobe's CUDA Mercury renderer is failing...

Could anyone help with this bug? I can work on my edit for a few minutes at a time before my preview screen blacks out and I need to restart Premiere to get it working for a few minutes again.

Dieses Thema wurde für Antworten geschlossen.

2 Antworten

caroline_edits
Community Manager
caroline_editsCommunity Manager
Community Manager
August 24, 2023

Hey all!

We have a potential fix in the latest version of Premiere Pro beta (version 24.0)

Please try your R3D footage in that version and let us know if the issue persists. 

R Neil Haugen
R Neil Haugen
Legend
August 18, 2021

What is your hardware? CPU/GPU, and the GPU driver involved?

 

Have you downloaded and installed the latest Studio driver for your GPU?

 

Neil

Everyone's mileage always varies ...
R Neil Haugen
R Neil Haugen
Legend
August 18, 2021

I'm a contributing author over at MixingLight, a subscription teaching site for colorists. Most of whom are on Resolve of course, or Baselight. But I see a ton of discussions on the internal Slack and on LiftGammaGain and elsewhere about GPUs and heavy duty video post work.

 

One of the things constantly discussed is the GPU cards and how they work with mega-pixel count media. The needs of vRAM are high with 6k/8k media that is either RAW or Log and with a LUT applied. It sounds like that 6GB of your card is just not quite enough. My 2080Ti with 11GB of vRAM struggles with 6k RED media. It gets by but is certainly being maxed out.

 

Neil

Everyone's mileage always varies ...
R Neil Haugen
R Neil Haugen
Legend
August 18, 2021

Absolutely. It's just frustrating when your tool makes you troubleshoot and work around bugs when deadlines are as tight as they are.

I've been using Premiere for almost 20 years and bugs can be so random. From exporting my stereo project in mono to the timeline disappearing when a certain bin is open in a project...

 

When a company is as big and rich as Adobe it just seems strange they don't have the resources to fix bugs...

As an example, a complex 3D software like Cinema 4D crashes extremely rarely for me, even loaded with third party plugins.

 

But I'm getting too off topic 🙂 Proxies are all made, back to work 😉


Some of this stuff just makes you crazy, right?

 

Having been to numerous NABs and MAX events, I've had the chance to talk with people from the teams of the video apps in person. One thing I've learned is that the people actually really running the 'show' are the M&E folks ... marketing & experience. They acquire metrics from here there and everywhere and then essentially 'guide' the development teams in the direction the M&E folks think the client base wants.

 

But ... I'm not so sure that works as well as the M&E folks think ... especially when I've seen from expressions that some of the engineers apparently agree more with comments here and elsewhere, but ... um ... it's Company Policy. Which any company will have.

 

But even if the M&E folks weren't around, every editor works differently and wants different things anyway. What one insists is absolutely needed has another saying never ever EVER do that!

 

Sigh.

 

Neil

Everyone's mileage always varies ...
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