Skip to main content
J
jonathanrichards
Known Participant
March 16, 2022
Question

Blackmagic Intensity Pro 4K not recognised

  • March 16, 2022
  • 1 reply
  • 2799 views

Hi people,

 

Since the last PP update, my Intensity Pro 4K card isn't showing up in the Playback preferences of PP 22.2.0.

 

Both FCPX and Resolve can see the card without issues, so I suspect it's not the driver. 

 

System is running MacOS 12.3.

 

Any clues please?

 

Thanks, Jonathan

This topic has been closed for replies.

1 reply

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
March 16, 2022

Thanks for reporting this, Jonathan. I apologize that this is occurring to you. It's the first I've heard of any troubles. Please try the typical troubleshooting steps like resetting preferences. This may help in getting your device recognized once more. Please also open a case with Blackmagic Design to see what they have to say. Perhaps there is a new driver. If you cannot get it up and running after that, do let us know.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
J
jonathanrichardsAuthor
Known Participant
March 16, 2022

I think it must be an Adobe thing. It's not recognised in After Effects or Premiere Pro but is working normally in FCPX and Resolve. I've tried resetting the preferences, with no effect.

A
Andy 1968
Inspiring
March 17, 2022

Install the latest driver and see what happens. 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices