Blackmagic Intensity Pro 4K not recognised

[jonathanrichards]

Hi people,

Since the last PP update, my Intensity Pro 4K card isn't showing up in the Playback preferences of PP 22.2.0.

Both FCPX and Resolve can see the card without issues, so I suspect it's not the driver. 

System is running MacOS 12.3.

Any clues please?

Thanks, Jonathan

[Kevin-Monahan]

Thanks for reporting this, Jonathan. I apologize that this is occurring to you. It's the first I've heard of any troubles. Please try the typical troubleshooting steps like resetting preferences. This may help in getting your device recognized once more. Please also open a case with Blackmagic Design to see what they have to say. Perhaps there is a new driver. If you cannot get it up and running after that, do let us know.

Thanks,
Kevin

[jonathanrichards]

I think it must be an Adobe thing. It's not recognised in After Effects or Premiere Pro but is working normally in FCPX and Resolve. I've tried resetting the preferences, with no effect.

[Andy 1968]

Install the latest driver and see what happens. 

[Kevin-Monahan]

Sorry about this, jonathanrichards,

Is it possible to get the precise specs of your computer? Is this an M1 Mac? Let me know.

Thanks,
Kevin

[jonathanrichards]

This is where it all gets complicated as it's am Intel i9 based Hackintosh running Monteray. 

[Andy 1968]

You are taking a big risk building a hackintosh. Sometimes they work sometimes they don't. At this point we cannot consider it a bug. 

[jonathanrichards]

I guessed that I would get that reaction!

[jonathanrichards]

I find it odd that both Resolve and FCP both recognise the card normally, and PP + AE don't. So there must be some issue with the Adobe products?

[Andy 1968]

It is possible it is a bug but I don't think Adobe is going to worry that much about a hackintosh. If a few other people have the same problem on Mac and PC systems then Adobe will start to worry. 

[Rufus5C3C]

Hi Kevin

Was this ever reolved as I'm having the same problem with these specs:

Mac Pro (2019)

3.3 GHz 12-Core Intel Xeon W

48 GB 2933 MHz DDR4

AMD Radeon Pro W5500X 8 GB

Running Monterey and just installed AE and it can see the card in the audio hardware but not video previews. Just doesnt show up.

Thanks for your help.

Rufus

[Barry Bishop]

I have the same issue.

Mac Pro 2019 

OSX 12.5.1

12 Core Intel Xeon

144GB Ram

AMD Pro Vega II Duo 32GB

Decklink Mini Monitor 4k

Decklink Quad HDMI Recorder

Adobe Premiere 22.6.2

Desktop Video 12.4

Timeline is 3840x2160 29.97 fps

[Kevin-Monahan]

Hi Barry, does it work with the previous version? Have you tried trashing preferences? Updated BMD drivers? Let us know.

Thanks,
Kevin

[Barry26055527db5e]

Hi Kevin,

  Thank you for responding to me.  I just installed it and it doesn't work.  I have tried trashing prefrences and it still doesn't work, or show up in the videoplayback pane.