Blackmagic Intensity Pro 4K not recognised

[jonathanrichards]

Hi people,

Since the last PP update, my Intensity Pro 4K card isn't showing up in the Playback preferences of PP 22.2.0.

Both FCPX and Resolve can see the card without issues, so I suspect it's not the driver. 

System is running MacOS 12.3.

Any clues please?

Thanks, Jonathan

[Kevin-Monahan]

Thanks for reporting this, Jonathan. I apologize that this is occurring to you. It's the first I've heard of any troubles. Please try the typical troubleshooting steps like resetting preferences. This may help in getting your device recognized once more. Please also open a case with Blackmagic Design to see what they have to say. Perhaps there is a new driver. If you cannot get it up and running after that, do let us know.

Thanks,
Kevin

[jonathanrichards]

I think it must be an Adobe thing. It's not recognised in After Effects or Premiere Pro but is working normally in FCPX and Resolve. I've tried resetting the preferences, with no effect.

[Andy 1968]

Install the latest driver and see what happens. 

[Kevin-Monahan]

Sorry about this, jonathanrichards,

Is it possible to get the precise specs of your computer? Is this an M1 Mac? Let me know.

Thanks,
Kevin

[jonathanrichards]

This is where it all gets complicated as it's am Intel i9 based Hackintosh running Monteray. 

[Andy 1968]

You are taking a big risk building a hackintosh. Sometimes they work sometimes they don't. At this point we cannot consider it a bug. 

[jonathanrichards]

I guessed that I would get that reaction!

[jonathanrichards]

I find it odd that both Resolve and FCP both recognise the card normally, and PP + AE don't. So there must be some issue with the Adobe products?

[Andy 1968]

It is possible it is a bug but I don't think Adobe is going to worry that much about a hackintosh. If a few other people have the same problem on Mac and PC systems then Adobe will start to worry.