Skip to main content
P
Precious_Breeze5FD4
Known Participant
August 23, 2022
Answered

Blank screen/CUDA error in Premiere Pro

  • August 23, 2022
  • 1 reply
  • 890 views

I've got a mildly intensive, 25-minute PP project. Multiple cameras/formats, warp stabiliser and Lumetri Color. 1080x1920. When CUDA is enabled, it works for a little while, and then I just get a blank screen. I can't do anything to get it back. Latest Studio drivers are installed. Restarting the software or the computer doesn't always work. When I switch to Mercury, it generally works, but very slowly. I can't identify what gets it working again - it seems pretty random.

 

Not sure if it's a related issue, but the UI is also freaking out. Sometimes, it glitches so that I can't use search boxes or move windows around. I have to switch workspaces a couple of times/restart before it works again.

 

Windows 11 Home 64-bit

AMD Ryzen 5 3600 6-Core Processor

RTX 2080 Ti w/ latest Studio driver installed

32GB RAM

Premiere Pro 22.5

 

 

This topic has been closed for replies.
Correct answer Peru Bob

@Peru Bob, I finally got a new project created and imported the old one. No luck. Screenshots to show you what I'm looking at with and without CUDA:


Try reverting to Premiere Pro 22.4.

1 reply

Peru Bob
Peru Bob
Community Expert
August 23, 2022

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn't work, try creating a new project and import the old one into it.


P
Precious_Breeze5FD4Author
Known Participant
August 23, 2022

Thanks, @Peru Bob. Great suggestions. Unfortunately, none of them worked for me, and PP won't let me create a new project - I can't type anything into the Project name box... ever since they updated the Export UI, I've had issues like this, where certain options are not usable, or take a very long time to respond.

P
Precious_Breeze5FD4Author
Known Participant
August 23, 2022

Wait wait! I finally got a new project created. Couldn't name it or import any files upon creation, but it's now busy loading the dynamic link toolbox. The UI issues persist, but I'll update the thread once I can get around to importing the old project.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices