Skip to main content
realimagesvfx
Known Participant
March 25, 2019
Question

Blue Screen of Death with Premiere Pro and AfterEffects only. Everything else works fine.

  • March 25, 2019
  • 4 replies
  • 2089 views

I am migrating to a new workstation including my creative cloud products. This is not my first time building a system. Everything worked and played well on the previous workstation. My migration is nearly complete to the new workstation but Adobe Premiere and After Effects are giving me the Blue Screen of Death (Stop code: WHEA_UNCORRECTABLE_ERROR). 

The two systems are essentially identical in terms of software and plugins. I am only having BSD issues with PP and AE.

In Premiere Pro in particular, I can load old projects and clips. But if I tried to trim clips or put new clips in the timeline, I get the Blue Screen of Death (BSD).

Resetting, I cleared the cache files and PP starts recreating the peak files and it freezes and went into the Blue Screen of death.

PP will open and I can add clips to the bins. I can even scrub clips in the source and program panels. But when I move clips to the time line and move the play head—BSD!

I would start a fresh and new project and populate it with video clips. Put video clips on the timeline—Blue Screen of Death.

Okay, perhaps the video clips are bad or corrupted. I would use different video clips on a new fresh project. When I put them on the timeline—BSD!

The clips are .mp4 and .mov. All work fine in the old system us PP.

I reset PP to its default parameters, no difference

I did an uninstall and new install of PP, no difference.

I moved where PP puts its cache files (also delete or clear them), no difference.

I even tried dumbing down the preference and switch to software rendering only, no difference.

I check the error logs for PP and there isn’t one there.

I check Windows Event Viewer error logs and there are no application errors.

Windows System logs indicates “The Dependency service or group failed to start”.

There are no device errors in Windows.

I checked the video clips in other programs such as Fusion Studio, Quicktime Player and Windows Media Player and they open fine and do not give me the BSD when scrubbing through the clips.

I am running the lasted Nvidia Drivers. I even rolled back the drivers to several previous version including the version on my old workstation and still I get BSD.

About the two systems:

The old system

Window 10 (latest build)

i7 4770k (No overclocking)

Asus Sabertooth Mother Board

32gig Ram

2 Samsung One Terabyte SSD (one for the system and one for Cache files)

2 GTX 1080ti ( Nvida Drivers 417.35)

3 two Terabyte hard drive striped in RAID O.

------------

New system:

Windows 10 Pro

i9 9980 CPU (No overclocking)

Asus WS X299 Sage Mother Board (Latest BIOS)

128 gig of RAM

2 one terabyte Samsung m.2 SSD (one for system and one for cache files)

2 GTX 1080ti (latest Nvida Drivers 419.67) Note these are the same two cards from the old machine.

3 four terabyte hard drives striped as RAID 0

The software on the two machines are identical since I am migrating to this new machine. However the new machine is running Windows 10 Pro and the old machine is just Windows 10. There were not any software conflict with PP and AE (Creative Cloud Suite) on the old machine and a far as I can tell no software conflict on the new machine. Some of the software are:

Mocha Pro

Fusion Studio

QuickTime Player (quicktime codecs)

Syntheyes

Zbrush

Norton Security (Disabled while trouble shooting)

This topic has been closed for replies.

4 replies

MyerPj
Community Expert
Community Expert
March 25, 2019

Christian's going to need to slow down those "quick search's"

There's 8 slots for memory in that board. Adding a bit of voltage here and there is part of the overclocking items needed to be tweaked during the process. Monitoring temps while doing so is of course key. I've settled on HwInfo to watch my system paramaters.

Glad you got it working better RIV.

Christian.Z
Community Expert
Community Expert
March 25, 2019

When I used to have this problem, it took me a while to know what the problem is. For me it was the RAMs.
A range of things can be happening here,

Can you please give me more info about your RAM setup? Is there anything overclocked? re you monitoring the temperature?

realimagesvfx
Known Participant
March 25, 2019

Thanks Christian,

I was thinking memory too but I tested the memory last night and they all tested fine. Yes, it could be a whole range of things.

MeyerPJ response was insightful. I did some initial overclocking tweaking and PP and AE is working as expected...so far. PP and AE needs more voltage per core? Really? My old workstation was overclocked.

I could be on to something.  More testing to come.

Christian.Z
Community Expert
Community Expert
March 25, 2019

Overclocking works different from one component to another. Voltage is for sure a factor, my gut says it's on the RAM level rather on the CPU level. Did you purchase all your rams in one package? did you make sure that RAM/CPU/MB frequency are compatible?

Good job on the testing, this is the way to go ahead. Please share with me you RAM configuration as detailed as possible, so that we make sure there is no issues there

John T Smith
Community Expert
Community Expert
March 25, 2019
MyerPj
Community Expert
Community Expert
March 25, 2019

You might try Puget Systems, I remember they had some articles about the WHEA error...

https://www.pugetsystems.com/search.php?query=whea

https://www.pugetsystems.com

http://https://www.pugetsystems.com