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George30790548wt9v
Participant
July 11, 2023
Question

BSoD 0x00000050

  • July 11, 2023
  • 1 reply
  • 476 views

Hi, I've been experiencing more and more crashes while using Premiere Pro and I am now at a point where doing anything seems futile (2 bsods in 1 hour for example).

 

It seems to happen when I perform an action while Premiere is loading stuff - say, it's loading up a preview, and I click on another program on another monitor - chances are it will crash the system. This only ever happens with Adobe products (happened once with PS, once or twice with AE) so while the system itself should guard against these occurences, it's tied to Adobe software in one way or another.

 

I am running an up-to-date version of Windows 11 and the latest NVIDIA Studio Driver 536.40. It's been happening on previous versions of the driver too (though I have not gone out of my way to install a specific version).

 

I tested my GPU with OCCT, and I ran memtest neither of which uncovered any errors. Temperatures of my CPU/GPU during these crashes do not exceed 70c either.

 

"The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xffffe6fd07800000, 0x0000000000000000, 0xfffff80325bd681d, 0x0000000000000002). A dump was saved in: C:\Windows\Minidump\071123-7906-01.dmp. Report Id: 1a3942c5-d26a-480b-bbf9-b02e81932ea4."

 

So, where do we go from here? How do I uncover what is causing these crashes?

 

Ryzen 7 3700x (not OC)

64GB of DDR4 RAM running at 3200MHz (XMP enabled in BIOS)

RTX 2080 Ti (not OC)

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    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    July 11, 2023

    Hey @George30790548wt9v,

    Thanks for the note. You say you are running an NVIDIA GPU. Have you tried updating to the latest studio driver? Try a clean installation, reboot, and then report back after trying this. Sorry for the frustration. I hope it helps!

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    G
    George30790548wt9vAuthor
    Participant
    July 12, 2023

    Hi Kevin, thanks for the reply. Yes, these are the latest drivers, additionally, I've done a fresh OS installation, and the problem persist-ed until I disabled all GPU Acceleration - which makes me wonder - why could that be the case if my card is otherwise running with no problems?

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    July 13, 2023

    Hey George,

    Thanks for the note. If you have tried the latest drivers, you might try updating Windows and/or runtimes. If that still isn't working, try contacting assisted support: https://helpx.adobe.com/contact.html

     

    They can work with you directly. Chat pod is in the lower-right corner. Ask for the Video Queue when connecting with an agent. They are the people specifically trained on digital video apps. Let us know what they come up with.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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