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oysterfeet
Known Participant
January 21, 2023
Question

BSOD Video Memory Management Internal Error (0x0000010E)

  • January 21, 2023
  • 11 replies
  • 10796 views

Have been getting BSOD crashes like never before in recent weeks. Super frustrating and losing work, so I want to bang my head against the wall. I need a fix.

 

From the event viewer and using WhoCrashed.exe the culprit is reported to be a video related crash. I updated the nVidia driver but it made no changes to BSOD occurrences. It may have coincided with starting to use dual monitors, but I can't say for certain. Could dual monitor setup be the culprit?

 

Ready to upgrade to a new nVidia card (from 2060 to 3070 perhaps), if it was likely to fix the problem.

 

Any thoughts?

 

(I have postponed upgrading to Win11 because a long running project that cannot afford to go wrong due to a Windows upgrade. And now it's the graphics. Aarrrgh.)

 

MB X570; CPU: AMD Ryzen 9 5900x; 64GB RAM; Win10; Box is not overclocked.

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    11 replies

    Juan Andrés Coriat
    Juan Andrés Coriat
    Participant
    July 11, 2023

    Any updates?
    It's been happening to me for a few months now...

    O
    oysterfeetAuthor
    Known Participant
    August 16, 2023

    Finally upgraded to an RTX 4070 with 12GB and installed about a week ago. So far no crashes, just a couple of warnings about running out of memory. Thumbs up to that. (Have 64GB RAM)

    So far so (very) good...

    M
    magnesmob
    Participant
    April 15, 2023

    it's finally fixed with Nvidia Studio 531.61

    release date 4/13/2023

    M
    magnesmob
    Participant
    April 17, 2023

    halfway because sometimes it crashes, but less

    Ishan Y
    Community Manager
    Ishan YCommunity Manager
    Community Manager
    March 27, 2023

    Hey everyone,

    Nvidia released Studio Driver 531.41 recently. The release notes mention that Adobe application-related stability issues were fixed. Please try it out and let us know if it helps.

    O
    oysterfeetAuthor
    Known Participant
    March 29, 2023

    Thanks. I shall give it a go and post again if another crash happens.

    O
    oysterfeetAuthor
    Known Participant
    March 30, 2023

    No crash but now the second monitor is not recognised in Win10. This is frightening.

     

    HKYNFilms
    HKYNFilms
    Participant
    March 8, 2023

    Hi there,

     

    Also having BSOD issues and crashes in Premiere Pro. Although I also use a dual monitor setup, I've experienced this on a single monitor (laptop). I haven't used After Effects in any projects this year so I would probably dispell the dynamic linking theory.

     

    I've had BSOD when clicking on another window (chrome, or explorer), but i've also had it in more cases.. just editing or rendering. I'm quite hard on my projects (grades on adjustment layers, scaling, effect, huge projects and generally scrub pretty fast. I do feel for hardward as an editor but, i've never had this problem until recently.

     

    Setup:

    AMD Ryzen 7 5800H, 32GB RAM (original),

    RTX 3080 8GB, Windows 11.

     

    Things I've tried:

    Fresh reinstall of windows (half a day i'll never get back)

    Rolling back Premiere Pro version

    Up-grading NVIDIA driver

    Downgrading NVIDIA driver (inc Studio version)

    Disconnecting perifirals (including monitors)

    Turning off WiFi

     

    Also had crashes (not BSOD) when editing with H.264 media. Problem went away when transdoced to ProRes.

    Using software rendering obviously fixes the issue too.

     

    I've analysed DUMP files from BSOD and Adobe bug reports. Always points to VRAM or CUDA.

     

    Hopefully this problem fixes itself with a driver update in the future because i've reached the end of the line with testing.

    Some people point towards using a spefic driver version for NVIDIA, I was about to try this until I scrolled down and saw it hasn't fixed other peoples issues.

     

    NVIDIA and Adobe, please support your users. the last BSOD managed to corrupt a media drive, which  meant I missed a TVC deadline and gave our producer a heart attach with the backup drive not being in our posession.

     

    A
    aliciad50277500
    Participant
    March 9, 2023

    I've also been having this problem since updating my nvidia drivers to 528.49.  Working with multi cam clips with lots of CC and adjustment layers.  I'm going to follow Pudget system's advice and roll back to 512.96 which is what I was using previously. 

    R
    Ryan Sauvé
    Inspiring
    March 8, 2023

    I get this all the time on my laptop. Always happens when my machine's under stress.

    dkang1138
    dkang1138
    Participant
    March 3, 2023

    It sounds like you and I might have had the same issue. I have Windows 11, RTX 3080 with 3 monitors and it would BSOD in Premiere and AE. It only resolved after I removed the two side monitors off the Nvidia card. My motherboard allows me to connect the other two to the intergrated GPU, so my primary monitor is solely connected to my RTX 3080 and it seems to have stabilized for now. Super frustrating but it definitely seems to be a hardware issue.

    S
    Simon28514220gtgc
    Participant
    February 21, 2023

    Having the same problem, and it's really frustrating. Hoping for a fix soon. 

    T
    thiagolunaf
    Participating Frequently
    February 13, 2023

    hey friend, any news regarding this? 

    O
    oysterfeetAuthor
    Known Participant
    February 13, 2023

    nothing new to report. No crashes but I haven't used Premiere for a few days, so...

    S
    Scott.C.
    Inspiring
    February 6, 2023

    This happens to me a lot if I have Resolve open and then try to do something in After Effects. Maybe not your specific problem but Resolve uses a lot of VRAM and then trying to do anything on top of that will BSOD my system and I have a 2080ti. 

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