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Brad.H
Participant
June 6, 2023
Answered

Bug in my Driver?

  • June 6, 2023
  • 2 replies
  • 2596 views

Hi all. Really need some help here. Starting last week when I open Pr I get an error, so I dumped the report and found only this.

    "NVIDIA has identified a bug in your driver which might cause random crashes in your Adobe

      application. Please follow the instructions listed in the linked article".

So I went to the NVIDIA site and installed "NVIDIA GeoForce" and it tells me my driver is the latest.

So I run Pr with the "Run with known issue" selection. I can Edit and Export as usual. BUT! Whatever I export chops off the tail end. If I play the file in Media Player or anything else it starts fine, but if I try to jump to the end if the movie, it throws the error attached.

I'm kind of stumped here. Any thoughts or ideas where to go next would be greatly appreciated!

Regards!

    This topic has been closed for replies.
    Correct answer Kevin-Monahan

    Oh BTW, when I click "Fix..." it takes me here.

    How to install drivers from NVIDIA (adobe.com)


    Hey @Brad.H, 

    I read your post. I was in a similar predicament. I would recommend that you install the following NVIDIA driver: https://www.nvidia.com/download/driverResults.aspx/205035/en-us/ Let us know if it works for you. Sorry for the trouble!

     

    Thanks,
    Kevin

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 6, 2023

    nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
    -for all Adobe programs use the STUDIO driver, not the GAMING driver
    -To achieve the highest level of reliability, Studio Drivers undergo extensive
    -testing against multi-app creator workflows and multiple revisions of the top
    -creative applications from Adobe to Autodesk and beyond

      B
      Brad.HAuthor
      Participant
      June 7, 2023

      Hi John, rhanks for the reaponse! I've attached some screenshots for you. It appears I have the correct driver. The screenshots will show you the source of my confusion! I seriously appreciate you taking time to assist with this!

       

      Regards,

      --Brad

      B
      Brad.HAuthor
      Participant
      June 7, 2023

      Oh BTW, when I click "Fix..." it takes me here.

      How to install drivers from NVIDIA (adobe.com)

      S
      Suraj5EBF
      Participating Frequently
      June 6, 2023

      Hey, 

      Which export setting are you using? are you use the different encoding options while exporting media? 

      Like H.264 preset and in the video section Encoding setting is set to Software encoding or hardware encoding.

      can you share your export setting details? 

      thanks,

      Suraj.

        B
        Brad.HAuthor
        Participant
        June 7, 2023

        Hi Suraj.  Yes I use the default settings when exporting. I'm way too new to be changing any of that stuff!  LOL!

        So Location and Filename are the only things I change.

         

        Regards.

        --Brad

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