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Bug sur première pro

Community Beginner ,
Oct 18, 2023 Oct 18, 2023

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Bonjour,

j’ai un problème avec première pro. J’ai acheté un Msi katana 17, 12e génération i7 avec 32 gigas de ram 1To ssd et une RTX 4060 8go dédié. Mais avec ça je n’arrive pas à utiliser normalement première pro. Je suis sous Windows 11 et j’ai la version 2019 de première pro. Quand je mets des rushs filmés avec mon téléphone (IPhone 11) dans le logiciel, il lit normalement le song mais saccade totalement la vidéo. La vidéo lit que quelques secondes (2 ou 3) puis recommence la même partie en boucle jusqu’à ce que la lecture se termine. Aidez moi s’il vous plaît.

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correct answers 1 Pinned Reply

Adobe Employee , Oct 26, 2023 Oct 26, 2023

HI @Jeune Uchiwa,

I apologize that the community or I were unable to solve your issue. At this time, please contact assisted support directly to help you find a solution to this problem. The chat pod is in the lower-right corner of the screen there. Ask for the “video queue” to reach our digital video specialists. I hope they can help you.

 

Let us know what they say so that the community can stay informed and help others having trouble with the same situation.

 

Thanks,
Kevin

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Community Expert ,
Oct 18, 2023 Oct 18, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">

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Community Beginner ,
Oct 19, 2023 Oct 19, 2023

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D'accord merci 🙏🏾

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Community Expert ,
Oct 18, 2023 Oct 18, 2023

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Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate before importing into Premiere Pro:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

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Community Beginner ,
Oct 23, 2023 Oct 23, 2023

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Cette astuce a réglé mon problème 👌🏾 merci infiniment 🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾 première pro ne bug plus du tout.

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Adobe Employee ,
Oct 24, 2023 Oct 24, 2023

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Bonjour @Jeune Uchiwa,

I read your case notes. Thanks for the info. I think your Preferences > Audio Hardware Preferences might be amiss. Try this: Set the Default Input to "No Input." Does the issue go away then? Let us know, OK? Good luck!

 

Merci,

Kevin

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Community Beginner ,
Oct 24, 2023 Oct 24, 2023

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Bonjour @Kevin-Monahan,

le problème persiste même quand je définis l'entrée par défaut sur "Aucune entrée", mais pas sur tous les rushs. Il y'a des rushs qui se lisent très normalement.

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Adobe Employee ,
Oct 24, 2023 Oct 24, 2023

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Hi @Jeune Uchiwa,

Hmm, strange. You might try disconnecting all devices from your computer and trying again with the default settings for Audio Hardware. Does that work?

 

Bob suggests transcoding footage if it is VFR-based using Shutter Encoder or Adobe Media Encoder. I like to use ProRes LT to edit with. Can you try a test with that? Let us know.

 

Thanks,
Kevin

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Community Beginner ,
Oct 25, 2023 Oct 25, 2023

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C'est pareil lorsque je mets les paramètres du matériel audio par défaut, le song lit bien mais l'image saccade en boucle, mais ça marche super bien avec Adobe Média Encoder aussi 🙏🏾

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Adobe Employee ,
Oct 26, 2023 Oct 26, 2023

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HI @Jeune Uchiwa,

I apologize that the community or I were unable to solve your issue. At this time, please contact assisted support directly to help you find a solution to this problem. The chat pod is in the lower-right corner of the screen there. Ask for the “video queue” to reach our digital video specialists. I hope they can help you.

 

Let us know what they say so that the community can stay informed and help others having trouble with the same situation.

 

Thanks,
Kevin

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Community Beginner ,
Oct 26, 2023 Oct 26, 2023

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LATEST

Ne vous excusez pas 🙏🏾 vous m'avez beaucoup aidé. Mais personnellement j'ai décidé de quitter première pro et de passer sur DaVinci Resolve.

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Community Expert ,
Oct 18, 2023 Oct 18, 2023

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If that's not it, delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

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Community Beginner ,
Oct 19, 2023 Oct 19, 2023

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D'accord merci 🙏🏾 j'essayerai ça pour voir.

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Community Expert ,
Oct 19, 2023 Oct 19, 2023

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Let us know what happens.

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Community Beginner ,
Oct 20, 2023 Oct 20, 2023

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Oui je suis en voyage actuellement, j'ai pas mon ordinateur sur moi. Dès que j'arrive j'essaye vos recommandations et je vous informe, pas de soucis. 🙏🏾

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Community Beginner ,
Oct 23, 2023 Oct 23, 2023

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Ça ne marche pas.

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