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M
mberna
Known Participant
January 24, 2023
Question

Bug: Using Export Frame on clips with proxies (even if proxies not toggled), results in low res JPG

  • January 24, 2023
  • 66 replies
  • 2156 views
Using Export Frame on any clip with a proxy attached (even if proxies not active) results in JPGs and PNGs in the proxy-resolution. This seems to happen at random.

During some troubleshooting, oddly it seemed to matter which window (ie Program, Timeline, etc..) was active (highlighted in blue) but this actually reversed between different projects, and ultimately using Export Frame results in low-res and full-res frame grabs at random.

Clips that don't have proxies don't seem to have this issue.

Native media in my examples were .mxf and .mp4
    This topic has been closed for replies.

    66 replies

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    April 3, 2024

    Hello @mberna,

    Thanks for the message. It’s been a long time since you filed this bug. I apologize for the lack of a response. Are you still having this issue? It looks like a dev marked this bug as "Started," so I'm wondering.

     

    I'll move your post to the Discussions board while we await your information.

     

    Thanks,


    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      D
      dui_nguyen
      Participant
      January 24, 2023
      I am also having the same issue!!!!! 😞 What the heck ADOBE!!!!!!
      J
      Joel Roche
      Participant
      January 24, 2023
      This is something that needs to be fixed 100% without a question!
      C
      christianf51214258
      Participating Frequently
      January 24, 2023
      Seriously Adobe!????
      I am also freaking out. Frame exports are always Proxies now. Seen this bug in earlier versions, and it occured randomly. Now it occurs always, when using proxies in a project, no matter if they are turned on or off!!!

      FIX this ASAP!!

      Tried to workaround by using CTRL+M to export JPGS, but know what? The Marker in the export Window doesnt move to the playhead position anymore.
      Why is that??

      There is no way to export High Quality Frame Grabs at the moment in a reasonable workflow way, without loosing tons of times.

      Can´t believe that.
      Procrastinator
      Procrastinator
      Participating Frequently
      January 24, 2023
      Still happening.
      Simmo1985
      Simmo1985
      Participating Frequently
      January 24, 2023
      Two years on and still occurring. A shame this hasn't been addressed.
      M
      MadlabSKH
      Participant
      January 24, 2023
      Wow, this just happened to me to and I was freaking out that somehow proxies were being used in some of the video exports. As long as it's only photos, not a huge deal for me, but a pain for sure.
      S
      swimteamforever
      Participant
      January 24, 2023
      this has been occurring for years. please fix this.
      rranney
      rranney
      Inspiring
      January 24, 2023
      Still experiencing this issue like many others. When proxies are attached (but not enabled in the program monitor), any export frame command results in proxy-resolution frame grabs. I toggle the Proxy Button on and off in the Program Monitor and sometimes can get a full-resolution export frame, but it seems random. Have tried JPG, PNG, TIFF to all the same result. Would love to see this fixed!
      the-visuals-team
      the-visuals-team
      Participant
      January 24, 2023
      Also having this issue. Mind blowing.
      Show more replies
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