Skip to main content
JohnVo
JohnVo
Inspiring
April 15, 2017
Question

can not import mov files even if i change extension (no video or audio stream) error

  • April 15, 2017
  • 2 replies
  • 3140 views

hi

i'm running premiere cc 2017 and 2015 under w10 pro 64bit

i tried to import some mov files , they are motionarray transition pack mov file

i tried to change extension but i still get the error like  (i'm not the author of the video but i was looking for an solution so i found this video on youtube)

, what can i do it?

thanks

This topic has been closed for replies.

2 replies

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
April 15, 2017

Might need to install Quicktime codec (you do not need the player installed)

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
April 15, 2017

On a side note if you have trouble with 3rd party software etc, you need to contact the 3rd party software vendor.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 15, 2017

MOV is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?

Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing - For Windows Internet Explorer press the PRINT SCREEN button on your keyboard, and then do CTRL-V to paste the screen print from the clipboard into a forum message

Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download POST IN TREE VIEW

Which version of the Quicktime tools do you have to be able to edit that Apple codec?

JohnVo
JohnVoAuthor
Inspiring
April 16, 2017

hi

i have used mediainfo last version for windows  and i have exported to text

can you help me ? are the information enough?

General

Complete name                            : L:\premiere\01. Transitions\Transition 84.mov

Format                                   : MPEG-4

Format profile                           : QuickTime

Codec ID                                 : qt   2005.03 (qt  )

File size                                : 3.81 MiB

Duration                                 : 1 s 968 ms

Overall bit rate mode                    : Variable

Overall bit rate                         : 16.3 Mb/s

Encoded date                             : UTC 2016-12-23 13:29:39

Tagged date                              : UTC 2016-12-24 11:31:44

Writing library                          : Apple QuickTime

Video

ID                                       : 1

Format                                   : PNG

Format/Info                              : Portable Network Graphic

Codec ID                                 : png

Duration                                 : 1 s 968 ms

Bit rate mode                            : Variable

Bit rate                                 : 16.2 Mb/s

Width                                    : 4 096 pixels

Height                                   : 2 304 pixels

Display aspect ratio                     : 16:9

Frame rate mode                          : Constant

Frame rate                               : 29.970 (30000/1001) FPS

Compression mode                         : Lossless

Bits/(Pixel*Frame)                       : 0.057

Stream size                              : 3.81 MiB (100%)

Language                                 : English

Encoded date                             : UTC 2016-12-23 13:28:34

Tagged date                              : UTC 2016-12-23 13:29:39

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices