Can't get .mp4 file onto iphone's photo app off creative cloud

Forum|Forum|7 years ago
November 5, 2018
2 replies
1775 views

I have a portrait video created for instagram, in Premier Pro.

Using H.264. Preset Match Source - High Bitrate.

1080x1920

I've never had a problem before with this. Only difference is the portrait orientation.

When I try to copy from windows to iphone via lighning cable I get an error message and the transfer doesn't start.

When I try to download it off CC I get the usual Preparing Video dialogue. When it gets to 100%, I get a Media Type Not Supported message.

Tried using https://uploadfiles.io/ & managed to get the file onto the phone's internal storage. Does not appear in photos. Cannot be opened by instagram or any othe app for that matter.

Is there an obvios reason that this happening? Is it a premier export setting issue?

Cheers.

This topic has been closed for replies.

mindwatermedia

Participant

This error "Media Type Not Supported" began 4 days ago on BOTH of my iPhone devices, can't export a file from a synced media library any longer to the device...

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Elijah5E27

Participant

I too am looking for an answer to this.

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Mykolas23924347b1w9

Participant

Same issue

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Elijah5E27

Participant

I thought that too but that was the last thing I tried and it still didn't work. This just started happening to me on my last 3 projects, none will play on my iPhone

What platform are you trying to post the video on? I post on Instagram for
example, and when my sequence is exported in those sizes I stated
previously, I have had no problems. Is your project vertical or horizontal?

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